Service Agent Customer
Resume:
Reyes, Jo Ann Advincula
PERSONAL INFORMATION
Current Address: ** *. *. ******** **. (formerly Arayat) Cubao Quezon City Mobile Number: +639**-*******
Email Address: **.***.*******@*****.***
Skype ID: **.***.*******@*****.***
Age: 35
Date of Birth: 18 January 1988
Civil Status: Married
Sex: Female
EDUCATION
MASTERS
Diploma: Master’s in Educational Management
Name of University National Teachers College
Full Address: 629 J Nepomuceno, Quiapo, Manila, 1001 Metro Manila, Philippines Period Attended: June 2022- Present
COLLEGE
Diploma: Bachelor of Arts in English Minor in Education Name of University Polytechnic University of the Philippines Full Address: Anonas, Sta. Mesa, Manila, Metro Manila Period Attended: 06 June 2005- 11 December 2009
Date of Graduation: 11 December 2009
SECONDARY
Name of School Central Colleges of the Philippines Full Address: 52 Aurora Blvd, Quezon City, 1113 Metro Manila Period Attended: June 2002- March 2005
Date of Graduation: March 2005
Name of School Immaculate Conception Cathedral School Full Address: 39 Lantana Street, Brgy. Immaculate Conception, Cubao Quezon City Period Attended: June 2001- March 2002
ELEMENTARY
Name of School Immaculate Conception Cathedral School Full Address: 39 Lantana Street, Brgy. Immaculate Conception, Cubao Quezon City
Period Attended: June 1994- March 2001
Date of Graduation: March 2001
ADDITIONAL INTERNATIONALLY RECOGNIZED QUALIFICATIONS/CERTIFICATION Certificate: Teaching English to Speakers of Other Languages (TESOL) Name of University American TESOL Institute Philippines INC. Full Address: 707 Shaw Blvd, Pasig, 1603 Metro Manila Period Attended: 24 August 2019- 12 October 2019
Date of Completed: 12 October 2019
Certificate: Content based Instruction
Name of University US Department of State Bureau of Educational and Cultural Affairs Period Attended: 8 August 2019- 10 October 2019
Date of Completed: 10 October 2019
Certificate: Teaching English to to Young Learners Name of University George Mason University- Dr. Joan Kang Shin Period Attended: 24 August 2019- 12 October 2019
Date of Completed: 12 October 2019
Certificate: Art and Craft of Remote Learning
Name of University University of California Riverside Period Attended: 5 April 2021- 5 May 2021
Date of Completed: May 5, 2021
TEACHER LICENSE
PROFESSIONAL TEACHER LICENSE
Registration NO: 1103327
Date of Issue: 06 December 2011
Exam Date: September 2011
Expiration: January 18, 2024
WORK HISTORY FROM THE PRESENT DATE DOWN TO THE DATE OF GRADUATION Name of Employer: Montessori Academy of Valenzuela Full Address: 7 Gretchen Avenue Brgy. Gen. T. De Leon Valenzuela City Job Title: Full Time English Communication Arts and Literature Teacher Period of Employment: September 1, 2021- Present
Brief Summary of Work
Performed: I teach Communication Arts and Literature for Grades 7, 9, and 10 in a classroom setting. The subject focuses on the development of the Macro and Micro skills of my students, particularly, listening, speaking, reading and writing.
Name of Employer: Montessori Academy of Valenzuela Full Address: 7 Gretchen Avenue Brgy. Gen. T. De Leon Valenzuela City Job Title: Part Time English Communication Arts and Literature Teacher Period of Employment: 11 November 2019- March 2020 Brief Summary of Work
Performed: I taught Reading and Writing Subjects in a classroom setting. The subject focuses on the development of the Macro and Micro skills of my grade 11 students.
Name of Employer: Prudential Life of UK
Full Address: 3rd floor Coher Buildng. Quezon Ave. Brgy South Triangle Quezon City Job Title: Financial Consultant
Period of Employment: 20 March 2018- January 2020
Brief Summary of Work
Performed: I offered insurance and investment to clients and helped people to secure their future through retirement plans or crisis benefits Name of Employer: Montessori Academy of Valenzuela Full Address: 7 Gretchen Avenue Brgy. Gen. T. De Leon Valenzuela City Job Title: Full-Time English Communication Arts and Literature Teacher Period of Employment: 22 May 2015- 30 June 2018
Brief Summary of Work
Performed: I taught Reading for 11-12 year-old Filipino students, for an hour for two different classes for five days. Another subject I taught is Communication Arts in English and Literature for 13-15 years old for four classes for one hour in five days. It was a medium class about 20-25 students in a classroom setting. The subject focuses on the development of the four Macro skills and Micro skills in English of the learners. I taught for 20 hours per week. In some of my classes, I encountered teaching Taiwanese and Indian students together with the Filipino students.
Name of Employer: Telus International Philippines
Full Address: Araneta Center, General Mc Arthur Ave, Cubao, Quezon City, 0180 Metro Manila
Job Title: Customer Service Agent/Sales Representative Period of Employment: 15 APRIL 2013 – 11 February 2014 Brief Summary of Work
Performed: I offered assistance to American customers in choosing the computer for their needs and utilized strong communication and negotiation skills to the customers.
Name of Employer: Polytechnic University of the Philippines Full Address: Anonas, Sta. Mesa, Manila, Metro Manila Job Title: Part- Time English Instructor
Period of Employment: June 2012- March 2013
Brief Summary of Work
Performed: I taught Filipino students ages 18-20 years. The students are English majors taking Bachelor of Science Major in Secondary Education. I taught four large classes. I gained a total of 15 hours of teaching load per week.
Name of Employer: St. Mary’s College Quezon City (SMCQC) Full Address: 37 Mother Ignacia Avenue. Barangay Paligsahan, Quezon City Job Title: English Communication Arts and Literature Teacher Period of Employment: 27 JUNE 2010 – 1 APRIL 2012
Brief Summary of Work
Performed: During my first year of teaching in SMCQC, I taught three large classes of 15-16 year old Filipino students. The subject was Communication Arts in English 9. The duration was 12 hours per week. Then after a year, I taught four large classes of 14-15-year-old students. The subject was Communication Arts in English 8.
PROFESSIONAL REFERENCES
Name: Ms. Shirley Sablayan
Title: English Chairperson
Name of Organization: St. Mary’s College Quezon City Mobile No.: +639**-*******
E-mail Address: ****************@*****.***
Name: Mr. Cesar M. Canlas
Title: Academic Head
Name of Organization: Montessori Academy of Valenzuela Mobile No.: +639**-*******
E-mail Address: ************@*****.***
Ms. Maureen Acaylar
Title: Year Level Mentor
Name of Organization: St. Mary’s College Quezon City Mobile No.: +639**-*******
E-mail Address: *******.*******@*****.***
Contact this candidate