Magdalena (Maggie) Otero

*** **** *** ****** ***. 4-E

Brooklyn, New York 11230

adxpqi@r.postjobfree.com

Home 718-***-**** Cell 347-***-****

HIGHLIGHTS

Type 85 wpm, knowledgeable in MS Word, MS Excel, Outlook and PowerPoint

Ability to navigate through Precision Care, new electronic case record software

Provide daily learning initiatives on a ZOOM platform

Multi-tasked team leader position while accomplishing budget goals

CAREER EXPERIENCE

The Guild for Exceptional Children – Brooklyn, NY 11220 – DSP (Direct Service Provider)

Provide daily support/motivation to individuals with ISP profile plans on off-site work program

Assist and provide instruction for tasks pertaining to academic and employment skills

Weekly lessons in Math/Spanish/Reading and Current Events in Day Rehab Program

Record and log daily updates for individuals with behavioral support plans

Successful in helping individuals in the Day Program stay on task at their work site environments

Provide individualized support with a focus in a person centered based plan to accomplish meaningful goals

Macy’s Herald Square/Kohl’s – New York, NY 10001 & Brooklyn, NY 11214 – POS Associate

Provided Seasonal Sales Associate Management Support, merchant handler and floor recovery

Accomplished excellent customer service using high level of analytical skills while obtaining sales quota goals

MetLife – New York, NY 10010 – Administrative Assistant/IT Assistant Systems Engineer

Responsible for Telecommunications Hotline Help Desk

Managed repairs, dispatched appropriate vendors, fact gathering and trouble shoot service calls

Handled Automatic Call Distributors (ACD) hardware complaints, repairs and programming

Trained and motivated over 3,000 employees with new voice technology where upgrades were implemented

Provided administrative support for V.P., Technical Managers, IT Department and staff of 77 employees

Human Resources liaison, payroll, leave of absence and medical inquiries

Screened heavy volume of incoming calls, handled highly sensitive and confidential HR information

Scheduled and maintained calendar appointments, conference meetings and travel itineraries (OAG)

WORK HISTORY

2015 – Current Direct Service Provider The Guild, 260 68th Street Brooklyn, NY 11220

2014 – 2015 Management Sales Support Macy’s Herald Square, 151 W. 34th St. New York, NY 10001

2016 & 2017 SLT/PTA IS 62, 700 Cortelyou Road Brooklyn, NY 11218

2005 – 2014 PTA/Learning Leader P.S. 217, 1100 Newkirk Avenue Brooklyn, NY 11230

2006 & 2008 POS Associate Kohl’s, 8973 Bay Parkway Brooklyn, NY 11214

1991 – 2001 IT Assistant Systems Engineer MetLife, One Madison Ave. New York, NY 10010

1987 – 1991 IT Administrative Assistant MetLife, One Madison Ave. New York, NY 10010

EDUCATION

B.S., Nyack College, Nyack, NY Major: Business Organization Management

A.A.S., BMCC, New York, NY Major: Business Operations

Stratford Career Institute Certificates: Teacher’s Aide/Psychology/Social Work

CERTIFICATIONS THE STATE EDUCATION DEPARTMENT

CPR Identification & Reporting Child Abuse/Maltreatment

First Aide & SCIP-R Training in School Violence/Prevention/Intervention

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