NORMAN DISBARRO

Blk H** Lot** San Lorenzo II Dasmariñas City Cavite 4114 · 097********

adxpo4@r.postjobfree.com · disbarronorman Skype ·

Dedicated administrative professional with excellent customer service skills and extensive knowledge of handling calls procedures. Interested in opportunities in the business industry focusing on sales, customer care, and office management and leadership.

EXPERIENCE

MAY 23, 2013-MAY 23, 2015

FULL TIME MISSIONARY OF THE CHURCH OF JESUS CHRIST OF LATTER DAY SAINTS

JOB DESCRIPTION

-SERVICE

-TEACHING

-TRAINING

-SEMINARS

EPERFORMAX CONTACT CENTERS & BPO 19-AUGUST 2018 - 15 MARCH 2019

CLAIMS, FINANCIALS, PAYPAL INTERNATIONAL NORTH AMERICA ACCOUNT

JOB DESCRIPTION

-OUTBOUND & INBOUND CALL

-COLLECTING AND REMINDING PAYMENTS FROM PURCHASE ITEMS

-CALLING BANKS FOR OUTSTANDING BALANCE

-MONEY TRANSFER TRANSACTIONS

-ASSISTING CUSTOMERS HOW TO PAY AND TO SEND MONEY USING ONLINE APPS AND WEBSITES

-CUSTOMER SERVICE

COLLABERA & EXL INC. 3 - FEBRUARY - 2020 TO 3 - MARCH - 2021

INSURANCE AUSTRALIAN GROUP

CLAIMS, PAYMENT, COMPLAINTS REIMBURSEMENT AND EXCESS COLLECTIONS

JOB DESCRIPTION

-DOING OUTBOUND AND INBOUND CALLS

COLLECTING EXCESS PAYMENT AFTER VEHICLE & HOUSE REPAIRS

-LODGING CLAIMS AND COMPLAINTS

-PROCESS REIMBURSEMENT AND PAYMENTS

-SENDING REMINDER EMAILS AND DATA ENTRY

-DOING EXTENSIVE CUSTOMER SERVICE

IGT SOLUTIONS PHILIPPINES

23 MAY 2021 TO PRESENT

JOB DESCRIPTION

-SENIOR TRAVEL CONSULTANT FOR 5 MONTHS DOING INBOUND AND OUTBOUND CALLS ASSISTING PASSENGERS ABOUT THEIR TRAVEL PLANS, COVERAGE,ITINERARY DETAILS, SELF-SERVICE ETC.

-PROMOTED AS A PRODUCT TRAINER CONDUCTING TRAININGS TO THE NEW HIRE OF THE COMPANY, MANAGING FILES, SENDING REPORTS USING MS WORD, MS EXCEL,EDITING PRESENTATION, SENDING EMAILS USING OURLOOK TO THE STAKEHOLDERS, MANAGING PEOPLE'S ATTENDANCE,CONSTANTLY TRACKING TRAINING'S PROGRESS AND DEVELOPMENT, AND CONDUCTING INTERVIEWS TO THE NEW HIRES.

EDUCATION

MAY-MARCH 2017-2018

UNDERGRADUATE 2 YEAR LEVEL, FAR EASTERN POLYTECHNIC COLLEGE SALAWAG AREA

B.S.Ed. BTTE Major in TLE/Tech Teacher

MAY-MARCH 201-2017

UNDERGRADUATE 1 YEAR LEVEL, WESTERN LEYTE COLLEGE OF ORMOC, ORMOC

B.S.Ed. Major in ENGLISH

SKILLS

Able to multi-task and passionate individual

Comprehension is my major asset

Able to trained full time missionary from the United State of the America Last 2013-2015

Enthusiastic and Self-Motivated

Can work without any supervision

Leadership, I’ve been a 2x consistently leader of our church organization as a full time missionary of the Church of Jesus Christ of Latter Day Saints. Became a District Leader and Zone Leader

ACTIVITIES

I became one of the most outstanding Missionary of our Church when I was working as a full-time last May 23, 2013-2015. In my terms of services, I was able to handled pressure and stress, other than that I was able to surprised my mission president from Australia because of my performances, consistent performances. I got promoted as a District leader after 6 months then after few months I got promoted as a Zone Leader. My previous experiences taught a lot of things and inspirations. During my service term I was able to maximized my potential, time and effort and I think for the past previous years I was able to maintain it. These are the things that I did before and I know for a fact that I can do these things again if I will be given a chance to be part of your growing company.

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