Tyunna Burks

Luxora, AR *****

adxpmc@r.postjobfree.com

+1-870-***-****

Well-regulated and motivated individual with a customer support background. Eager to join Sykes to build loyalty with my customer service skills. My previous experience providing customer support in fast pace work environments, with the ability to multi-task through applications in my work setting has helped me to gain proficiency in building rapport. All while having exceptional computer aptitude, drive, ability to learn and sense of detail in my work environment. Work Experience

Volunteer Administrative Assistant

Joiner Manor

September 2019 to April 2020

# Monitored premises, screened visitors, updated logs and issued passes to maintain security.

# Provided accurate and effective product solutions to customers

# Transferred and directed phone calls, guests and mail to correct residential members.

# Attended to office operations and required paperwork.

# Greeted guests in with friendliness and professionalism.

# Worked closely with manager to provide effective assistance for specific aspects of business operation. Packer

American Greetings

August 2019 to January 2020

# Kept records accurate and current by documenting all movements in company system.

# Protected materials for transport by correctly packaging products boxes and crates.

# Promoted delivery efficiency by accurately labeling and organizing containers.

# Completed more than 800-900 orders each day with efficient picking and packing of shipments.

# Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.

# Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.

Packaging Associate

Gilster Mary-Lee Corporation

July 2018 to March 2019

# Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.

# Oversaw incoming packaging products and monitored quality of outgoing products to comply with specifications.

# Supported new employees with training in proper stripping, packaging, inventory management and cleaning.

Customer Service Representative

Concentrix

• Took inbound and outbound

• Help customers solve problems

• Helped with taxes and stimulus checks

Education

Rivercrest High school

May 2018

Skills

• Excellent verbal and written communication

• Organized worker

• Resolve conflict and build rapport

• Excellent typing skills, 45WPM

• Excellent computer skills and capacity navigate multiple programs at once

• Great phone etiquette

• Dependable team player

• Strong work ethics and desire to learn continuously

• Customer support

• Strong attention to detail

• Constantly yearning to learn about technology

• Device terminology and basic knowledge about device platform

• iOS

• Mac OS

• Microsoft Windows

• Computer Networking

• Sales (2 years)

• Customer service (3 years)

• B2B (2 years)

• Direct sales (2 years)

• Accounting (2 years)

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