Service Representative Center
Resume:
MYIESHA JACKSON
CONTACT
jacksonmyiesha06@icloud.c
om
Garland, TX 75042
PROFESSIONAL SUMMARY
Talented CSR bringing proven
record of success in closing
sales deals. Expertly
negotiates terms and achieves
maximum profitability with
good interpersonal abilities.
Follows through on sales and
pursues every opportunity to
increase revenue.
SKILLS
Customer engagement
Process optimization
Delivery management
Product demonstration
Cross-functional collaboration
Serve customers
Analytical thinking
Planning
Verbal communication
Teamwork
REFERENCE
EXPERIENCE
CUSTOMER SALES REPRESENTATIVE Jan 2021 Jun 2022
Walmart
Used strong communication and relationship-building abilities to build customer trust and seek out sales opportunities.
Engaged with customers and used consultative techniques to determine needs and discuss available options.
Studied product offerings continuously to become sales expert and consistently deliver top-notch results.
Followed up consistently to connect with prospective customers and convert leads into sales.
Negotiated contracts with prospective clients, including setting prices and delivery terms.
Coordinated cross-functionally for optimal customer service and sales. Adapted sales strategies based on previous results to optimize approaches and maximize profitability.
Demonstrated features and benefits of products to customers and used expertise to redirect questions and overcome objections. Maintained full calendar of appointments and consistently met deadlines.
CUSTOMER SERVICE REPRESENTATIVE Dec 2019 Dec 2020 Baylor Scott & White Health
Answered inbound calls to greet and assist customers with various needs and questions.
Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
Completed paperwork and entered important data in company CRM. Advised customers on status of merchandise ordered and arranged for pickup and delivery.
Shared insights with management regarding member inquiries, concerns and complaints.
Resolved product and service issues promptly.
Completed paperwork associated with merchandise, price adjustments, customer returns and cash register operation.
Placed outbound calls to existing members, offering additional consultation on products and services.
Communicated with clients over phone, email and chat platforms. CUSTOMER SERVICE REPRESENTATIVE Jan 2017 Nov 2019 The CMI Group, Carrollton, TX
Multi tasked to resolve inquiries in real time, whilst giving customers full attention.
Listened actively to complaints, feedback and feature requests for future improvement.
M
J
Gabrilla Cooper - 214-257-
4093
Entered and updated customer data to create and modify account information.
Persuaded potential customers to make purchases during sales promotions.
Used open and closed questioning to obtain relevant information quickly.
Contacted warm leads to solicit sales for goods or services. Referred complex cases requiring further attention and follow-up to appropriate personnel.
Assisted customers to place orders online through company website. Placed and answered phone calls to meet fluctuating demand. CALL CENTER REPRESENTATIVE Oct 2014 Dec 2016
PFSweb
Multitasked to resolve inquiries in real time, whilst giving customers full attention.
Listened actively to complaints, feedback and feature requests for future improvement.
Entered and updated customer data to create and modify account information.
Persuaded potential customers to make purchases during sales promotions.
Used open and closed questioning to obtain relevant information quickly.
Contacted warm leads to solicit sales for goods or services. Referred complex cases requiring further attention and follow-up to appropriate personnel.
Assisted customers to place orders online through company website. Placed and answered phone calls to meet fluctuating demand. HOME HEALTH AIDE Jul 2010 Sep 2014
AER Warehouse
Supported patient needs with grocery shopping, cleaning and household supply replenishment.
Reviewed and followed specific care plans for clients and reported completed tasks to supervisors.
Monitored patient vital signs and reported changes to supervisors to review treatment regimens.
Charted client data and changes in company EHR system. Responded promptly to resident requests for assistance. Documented short- and long-term goals in specific measurable time frames.
Cleaned houses, prepared meals and laundered linens for immobile clients.
Built trusting rapport through regular, predictable and consistent attendance to meet client needs.
Transported clients to medical appointments and to complete errands. EDUCATION
HIGH SCHOOL DIPLOMA Jun 2010
Bekner High School
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