Service Representative Customer
Resume:
● Don L. Leonard Jr.
Avondale AZ 85392-4700
adxpkk@r.postjobfree.com
QA SOFTWARE TEST TECHNICIAN
HELPING PEOPLE TO MAXIMIZE THEIR ENJOYMENT OF THEIR DEVICES
Key skills include:
LINKEDIN:linkedin.com/in/don-leonard-jr-19a0a9154
SKILL Summary:
●2 YEARS Imaging, migration, diagnostics and repair of software and hardware of Dell and HP computers.
●2 YEARS Troubleshooting Hardware and Software Issues
●2 YEARS Replacing Hardware and Software
●2 YEARS Replacing peripheral Hardware, Devices
●1 YEAR BitLocker encryption
●2 YEARS Imaging and Configuration
●2 YEARS Crash/BSOD resolution
●3 YEARS Installation environment
●5 YEARS Office 2013, 2016, 365, Teams
●2 YEARS Used PowerShell and Visual Basic Scripts (VBS),
●5 YEARS Windows 7, 8, 10,
●1 YEAR 11
●1 YEAR Linux RHEL,
●1 YEAR Linux Lubuntu
●2 YEARS Active Directory. Microsoft System Center Configuration Manager(SCCM), Microsoft Endpoint Configuration Manager (MECM), Skype, Zoom, Workday, Replicon.
●1 YEAR ServiceNow, SurePass, VPN, Cisco Any Connect
●1 YEAR Networking and Connections
●1 YEAR LAN
●1 YEAR WAN
●1 YEAR TCP/IP
●1 YEAR DNS
●1 YEAR DHTP
●8 YEARS CUSTOMER SERVICE
●5 years GitHub
●2 years Lotus Notes client
●5 years Virtual Box, VMware Workstation and HYPER-V.
●2 years AZURE
●5 years Internet Explorer
●2 years SharePoint
●5 years Google Chrome
●5 years Firefox
●5 years OUTLOOK
●5 years IMAGE VIEWER
●1 year SAP
●1 year CLAIMS MATRIX
●2 years EXCEL
●12 years Quality Control
●12 years Quality Assurance
●12 years Inspection (Micrometers, Optometers, Calipers)
●3 years Environmental Test (Voltage, Temperature, Humidity, Chemical)
●1 year R & D
●5 years Lab Tech(Chemical)
●7 years Clean Room
●5 years Semiconductor
●2 years Capacitors and Resistors
●5 years Viruses and deep viruses and other malware, spyware, adware removal from devices.
● 1 year quality and safety audits
●3 years Repaired and/or calibrated testing devices
●3 years Asset Tracking
●8 years Failure Analysis
●8 years Root Cause Analysis
●1 Year Youtrack
●1 Year Intellij
●1 Space
●10 years Windows 7, 8, 10, 11
●2 years Mac
● 1 year CNC
●1 year Multi-Dimensional Measurements Laser Machines. X, Y, Z
3 years Calibration
PROFESSIONAL EXPERIENCE
JULY-12-2022 / Dec-29-2022 UNIVERSAL LASER SYSTEMS
QA SOFTWARE TEST TECHNICIAN
Used my technical knowledge and experience to validate features and required changes in software
Installed, calibrated and configured appropriate software and hardware in preparation for testing
Preformed Manuel tests and new frameworks
Executed and Documented software application test results
Organized and prioritized the Youtrack bugs and features
Tested software on Windows, Linux and Mac operating systems
Tested upgrades a downgrades 12 and 14
Tested hardware peripherals and other aspects of product configuration
Attended weekly software status meetings
JULY-12-2021 / JULY-9-2022 - NORTHROP GRUMMAN/ATOS via EXCELL – Technician
Imaging, migration, diagnostics and repair of software and hardware of Dell and HP computers.
Troubleshooting Hardware and Software Issues
Replacing Hardware and Software
Failure analysis
Root cause analysis Replacing peripheral Hardware, Devices
BitLocker encryption
Imaging and Configuration
Crash/BSOD resolution
Installation environment
Office 2013, 2016, 365, Teams
Used PowerShell and Visual Basic Scripts (VBS), Windows 7, 8, 10, Linux RHEL, Office 2013, 2016, 365. Active Directory. Microsoft System Center Configuration Manager(SCCM), Microsoft Endpoint Configuration Manager (MECM), Skype, Zoom, Workday, Replicon.
ServiceNow, SurePass, VPN, Cisco Any Connect
Networking and Connections
LAN
WAN
TCP/IP
DNS
DHTP
May-17-2021 / May - 28-2021 - TECH DATA VIA KELLY TECHNOLOGY - COMPUTER TECHNICIAN - Build, Test, Configure and Troubleshoot various computers.
6700 W MORELOS PL
CHANDLER AZ 85226
Oct-13-2020 / April-6-2021 – ARROW ELECTRONICS VIA PROLAGISTICS – COMPUTER HARDWARE TECHNICIAN
Build, Test, Configure, Calibrate and Troubleshoot various computers.
Failure analysis
Root cause analysis
1955 East Sky Harbor Circle North
Phoenix, AZ 85034
Software Used: Windows 7, 8, 10, and Linux Lubuntu. Office 2016, 365, Active Directory, PowerShell, Javascript.
COMPUTERS WORKED ON:
QUMULO
DELL
ABBOTT
MEDTRONIC
HOLOGIC
PRESSCO
AVIGILON
KLA-TENCOR
SIEMENS MEDICAL SOLUTIONS
DAKTRONICS
INFOBLOX
May-20-2020 / Sept/9/2020 – TTEC – Customer Service Representative – Bank of America Pre-Paid Card Services
8123 South Hardy Dr.
Tempe AZ 85284
Taking inbound calls regarding the Bank of America Pre-Paid Card and assisting the caller in multiple functions:
Feb-24-2020 / 4/10//2020 - EPIQ VIA ADECCO - CLAIMS ANALYST
3255 E. Elwood St. STE. 100
Phoenix, Arizona 85034 480-***-****
Analyze AND Process class action claims.
Mar-28-2019 / Feb-1-2020 - Arizona Republic - Mailroom Trainee
22600 N. 19th Ave
Phoenix, AZ 85027
Building, Correlating, Loading, Unloading and Quality Checks of various newspapers and Advertisement Inserts.
FULL TIME PRIMARY CAREGIVER
Sept 2014 – November 2018
To Mother (PARKINSON DISEASE)
Cobbs Creek VA 23035
1st Sony Corp as QA Inspector and Rework Units and Assemblies 1976-7
2nd Northern Telecom QC Inspector 1977-8
3rd Kyocera QA-QC- Environmental Test - R & D Lab 1982-3-1986-7
4th Albion Devices QA-QC Tech - R & D 1990
5th Melles Griot QA-QC Engineering Tech 1990
EDUCATION & CREDENTIALS
Amateur Radio License: May 2017 - KN4DRE
8-1999 / 6-2001 Mt. San Jacinto College, (909) 672-MSJC (6752)
28237 La Piedra Rd., Menifee, CA 92584
• Associate of Science Science/Math - Class of 2001
Specializing in Earth and Environmental Science
Contact this candidate