Technical Support Systems Operator

Brandon Barrett

Jacksonville, NC ***** • 662-***-**** • adxpjj@r.postjobfree.com

SUMMARY

Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics with secret security clearance. Reliable employee seeking Mainframe Administrator. Offering excellent communication and good judgment. Skills

Operational Documentation

System Integration Testing

Information Security

IT Management

Teamwork and Collaboration

Time Management and Organization

Critical Thinking

Software Maintenance

Test Scheduling

Complex Problem Solving

Technical Support

DevOps Management

Work History

Satellite Transmissions Systems Operator, 08/2018 to Current United States Marine Corps – Jacksonville, NC

Troubleshot system stoppages and determined best course of action to maintain system up-time.

Counseled on project management, change management or leadership in introduction of new technology to support reporting and analytics.

Liaised with groups to assist in escalations and incident response, triage and resolution. Partnered with system administrators to maintain operating system and application patch levels.

Collaborated with team to develop and communicate ideas and ways to improve system delivery and security.

Reviewed job logs and application errors with sense of urgency to meet customer needs. Monitored system and application availability and performance information to support efficient operation.

Maintained network users, mail accounts and directories to optimize network security. Assisted computer users with technical issues remotely and at workstations. Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Managed customers' expectations of support and technology functionality in order to provide positive user experience.

Managed over 30 calls per day.

Coordinated with IT teams to resolve advanced computer software and hardware problems. Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.

Handled computer system troubleshooting and provided technical support to entire team for computer operations.

Education

High School Diploma: 05/2015

Rogers High School - Rogers, AR

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