Service Representative Customer

VICTORIA BANKOLE

Phone 318-***-****

Email:**********@*****.***

Address: Dallas Texas

SUMMARY

Calm customer service representative with 4+ years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas.

SKILLS

●Interpersonal skills

●Customer relationship management

●Credit card payment processing

●Great communication skill

●Inbound and Outbound Calling

EXPERIENCE

Customer Service Representative 12/2018 - present

Teleperformance USA

• Providing accurate information about client products and services to the caller and educating the callers on how to use products and services.

• Documenting conversations with customers to track requests, problems and solutions.

• Assisting customers in making payments on accounts and setting up payment plans.

• Assessing customer account information to determine current issues and potential solutions.

• Asking probing questions to determine service needs and accurately input information into electronic systems.

• Informing customers about billing procedures, processed payments and provided payment option setup assistance.

• Cultivating impactful relationships with customers and driving business development by delivering product knowledge.

• Secured client retention by driving service and product benefits, features and recommendations around clients' needs.

• Answered customer questions and addressed concerns, resulting in 80% reduction in complaint calls.

EDUCATION AND TRAINING

CERTIFICATE: ASSOCIATE DEGREE 12/2021

●Major in Biological science

Southern University At Shreveport, Shreveport, LA

• Minor in Phlebotomy

CERTIFICATE: PHLEBOTOMY 05/2018

Southern University At Shreveport, Shreveport, LA

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