Customer Service Associate

Robert V. Whitmire

***** 843-***-****

************@*****.***

Background and Objective: Significant cross-cultural experience and fluency in Spanish utilized in management, sales, and training. Seeking a position with an organization where I can use my experience, foreign language capabilities, and strong interpersonal skills to increase company success.

PROFESSIONAL EXPERIENCE

Lowe’s Companies, Inc. Mount Pleasant, SC 4/10-present

Department Manager

I manage a multi-million-dollar department within the company’s highest volume store.

I leverage customer service, training, merchandising and budget principles to increase sales.

I have an exceptional record of meeting and exceeding all Inventory, Loss Prevention, and Safety program requirements.

Customer Service Associate

I specialized in paint products, including custom color mixing, as well as tools, and hardware.

I performed cashier, stocker, and warehouse duties as needed.

Island Home Care Saint Helena Island, SC 1/06-4/10

Owner

I managed a general maintenance contracting company for homeowners. I hired, trained and supervised employees.

I leveraged quality customer service to create a loyal client base that actively generated new business from recommendations to others.

Camden Military Academy Camden, SC 5/99-12/05

Spanish Instructor

In addition to teaching duties, I developed and implemented virtual classroom technology.

I served the school as squadron Administration Officer, Honor Society, and Newspaper Advisor.

COMPETENCIES: Problem-solving and critical thinking; Collaborative leadership and teamwork with a focus on integrity, consensus building, effective communication, and harnessing individual strengths; Time management; Knowledge acquisition and exploitation.

SKILLS: Information and digital technology, including social media, Internet communications, hardware, and software sales technology; MS Office; Digital photography; Spanish translation/interpretation; Power equipment licenses; Less-than-load freight stocking.

LANGUAGE

Professional Fluency in Spanish with experience in regional dialects (U.S. DOS level 3-4)

EDUCATION:

College of Charleston Charleston, SC Bachelor of Arts, Spanish

University of South Carolina Columbia, SC Graduate Studies

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