Customer Service Experience Associate
Resume:
RAJVIR KAUR
Halifax NS
************@*****.***
Analytical, detailed oriented professional with 4+ years of experience in providing exceptional customer service, administering and promoting company offering in the banking industry. Cash handling, effective communication skills.
Customer service skills.
Delivering outcomes by mentoring, coaching, and
monitoring project team for facilitation of project objectives Excellent diligence, organisational and time management skills.
Ability to build, manage and foster a collaborative environment.
Proven leadership abilities in managing projects that achieve results in a complex and changing
environment, influenced by a wide range of internal and external demands.
Previous experience in managing multiple projects
and deadlines, and the ability to work under pressure and tight deadlines and changing priorities.
12/2022 to Current
SCOTIABANK
Halifax, NS
Customer Experience Associate
Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
Collected deposits or payments and arranged for billing. 07/2022 to Current
AMERICAN EXPRESS
Halifax, NS
Travel Consultant
Promoting and marketing the RBC business
Took payments via credit and debit cards and handled sensitive information with professionalism and discretion Analysed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients USING RBC rewards cards
Sustain effective relationships with customers and clients Provide excellent customer service by going above and beyond for clients to consolidate brand loyalty and exceed monthly KPI goals.
08/2020 to 05/2022
MACDONALD
Bedford, NS
Shift Supervisor
Tracking, recording, and storing information related to transactions and customer complaints Analyzed staffing requirements and ensured efficient compliance to production schedules and budget for all production process
Supervise and motivate staff to perform their best Coach and support new and existing Sales Associates Suggest sales training programs and techniques.
01/2020 to 08/2020
MAD RADISH
Ottawa, ON
Shift Manager
Delegate tasks to restaurant staff and supervise their performance Maintain a fully stocked inventory and order food supplies, as needed Arrange to have shifts covered (e.g., when employees take time off) Help staff resolve on-the-job challenges
Track daily costs and revenues.
SUMMARY
SKILLS
EXPERIENCE
POST GRADUATE DIPLOMA: SUPPLY CHAIN MANAGEMENT
Montreal College of Information Technology, Montreal, QC POST GRADUATE DIPLOMA: PROJECT MANAGEMENT
BACHELOR OF TECHNOLOGY: ELECTRONICS AND COMMUNICATION ENGINEERING Sault College, Punjab Technical University, Sault Ste. Marie, India, ON Investment funds in Canada (IFIC)
project management
Supply chain management
Leadership course
EDUCATION AND TRAINING
CERTIFICATIONS
Contact this candidate