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It Support Computer Technician

Location:
Birmingham, AL
Posted:
June 14, 2023

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Resume:

Wilson Pennington

*** **** *****

Birmingham, AL 35215

205-***-****

205-***-****

adxph7@r.postjobfree.com

Education

Associates in Occupational Studies : Electronics Engineering Technology RETS Electronics Institute, February 1993

Cumulative GPA: 4.0

Experience

Senior Technician

Lyons Computers

Duties:

Sep 1992 – Sep 2021

Diagnose issues via phone, remote on-site and in-shop investigation.

Performed warranty repairs for Leading Edge, Everex, Brother, Compaq and Hewlett Packard.

Troubleshooting hardware, software, networking. Experienced in cloning, file and disk recovery.

Setup new units for standalone, client-server and peer-to-peer networks and remote-user scenarios.

Instruct users on basic procedures and assist in intermediate and advanced configurations with multiple applications (MS Office, email clients and servers, Quickbooks, Peachtree, custom software, etc)

Tweaks and optimization of workstations and servers.

Provide IT support to many Small and Medium Businesses with little or no in house IT Support. Skills

Pattern recognition

Troubleshooting

Quick to adapt to new hardware/software

Instruction

Network design

Focus

Teamwork

OS Experience: MS-DOS, Windows (from 3.1 to 10), Windows for Workgroups, Windows Servers

(from NT to 2019), Novell Netware (3.x to 5.x), Debian, Fedora, Kali, MacOS, iOS, ChromeOS, Proxmox and CentOS. Familiar with AIX, Xenix, SCO Unix, Ubuntu, Arch Linux and Parrot OS.

Hardware: XT, AT to modern day Intel, AMD and RISC systems including servers, desktops, laptops and tablets. Including routers, switches, firewalls, proxy servers, cabling, antennas and patch panels.

Virtual Devices: Host systems (ESXi, KVM, Fusion, Parallels, Hyper-V, etc), Desktops, servers, switches, firewalls, NAS, etc.)

Security: VPN’s, patch management, ethical hacking, honeypots and honeynets, IDS and IPS. Familiar with packet analysis, passive and active reconnaissance.

Interpersonal communication

Experience

Boatswain’s Mate

United States Coast Guard

Duties:

May 1985 – May 1989

Search and Rescue (SAR) Coxswain

Federal Boarding Officer and member of 8th District Law Enforcement Detachment (LEDET)

Maintenance of Shore Facilities, SAR Boats and associated equipment

Supervision of boat crew and shore personnel in completion of assigned duties.

Monitor communications for information gathering and distress calls. Skills

Seamanship

Leadership

Teamwork

Working under pressure

Attention to detail

Law Enforcement

Instruction

Small boat handling

Interpersonal communication

Experience

Machinist’s Mate

United States Navy

Duties:

July 1978 – July 1984

Nuclear Power Mechanical Operator

Leading Petty Officer – Damage Control Division

Maintenance of Ships and associated equipment

Supervision of designated personnel in completion of assigned duties onboard ship and in repair facilities.

In addition to regular engineering duties, handled emergency repairs. Skills

Seamanship

Leadership

Teamwork

Working under pressure

Attention to detail

Fire Fighting

Mechanical comprehension

Certifications

Comptia A+, Network +

Microsoft Certified Professional

Novell Netware CNE & CNA

Compaq / HP Certified Professional

VMWare

EC-Council Certified Ethical Hacker

Multiple courses completed in other areas. Some no longer existing (3Com, Symantec, etc.) Some specific (nMap, Extreme Networks, Cisco Packet Tracer, etc.) References available on request.



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