Service Representative Customer
Resume:
Kathy Mulrooney
Milwaukee, WI 53227
Cell: 414-***-****
Email: *********@*****.***
CAREER OBJECTIVE To obtain a permanent, full-time position that will provide potential for growth.
CARE GIVING: August 2016 to Present
Cleaning up house, prepared medicine for the week
Make sure meds are taken every day.
DOVEN MUEHLE December 2021 to December 2022
Customer Service
Answer first line customer service calls for all 80 company’s.
Answer any billing and account questions took payments
Transfer calls to appropriate department
Complete appropriate documentation on accounts
U S CELLULAR- MAY 2010- February 2020
Customer Service, Hyper Care, Customer Service Support Team
1.) Customer Service
Answer first line customer service calls
Answer any billing and account questions.
Tier 1 technical support for device or service issues
Complete appropriate documentation on accounts
2.) Hyper care
Assisted with associates navigating new billing system.
Received and responded to escalated customer situations.
3.) Customer Service Support Team
Trouble tickets- follow up with customers regarding account issues via email, text message
or phone call
Cases-included account research, various report work, fixing account issues
Responded to customer emails regarding any account or billing questions
Fix various account issues on the backend of billing system
Back up-front line customer service when busy
SPEEDWAY GAS STATION- June 2008- May 2010
July 2004- April 2005
Cashier
Greeted customer, help with purchase, turned on gas pumps,
Stock and clean store.
AMERICAN UNITED TAXI - February 2007-May 2008
Answered the phone entered the taxi ride in system.
TACO BELL- April 2005- January 2007
September 1999- November 2002
April 1985- October 1987
Shift Manager/Assistant Manager
Oversee daily operations and to supervise the team members.
Do all bank deposits
Order supplies
Make sure all employees files are up to date and correct.
EDUCATION: MADISON AREA TECHNICAL COLLEGE
Business office Technology
Classes: An intensified training program in office skills and
procedures.
High School Diploma
East High School, Madison WI
Continued education with various advanced software programs.
OFFICE SKILLS: TYPING: 40-45 WPM
Software: WordPerfect 5.0,5.1, and 6.0, Lotus 12, dBase 111+, Windows 95,97,98,360 Desktop Publishing, PageMaker, QBase, Quattro Pro, Leading Edge, Microsoft Works, Excel, and Power Point 97.
REFERENCES:
1.Nate Lennix
Email: none
2.Amanda Wilkinson
` Email: *********@*****.***
3.Amy Terry
Email: none
Contact this candidate