Loan Processor Specialist
Resume:
Lisa Savoy
***********@*****.***
Objective:
To maintain a consistent growth with a company that will allow me to expand my knowledge and work ethics. My continued success in the industry is a high priority for me. My goal is not to just watch a company grow, but to be a part of your growing team.
Professional Experience:
PHH-OCWEN Home 11/1/2021 – 12/2/2022
Senior SBA Commercial Loan Processor – Term and Demand Loans / Encompass Refinance / Purchase - Construction to Perm - Conventional - FHA-VA- OPS
Assist, Real Quest
Supports the execution and closing of complex loan transactions, including, but not limited to new deals, refinancing, amendments, acquisition financings, and re-pricings.
Collects and review legal loan documentation to perform a detailed review against required Legal, Credit, and Regulatory approvals, as per Bank policy, as well as perform Facility booking in the MUFG System of Record.
Reviews internal loan related documents and notices for accuracy and completeness and provide the Back Office with all.
necessary information/instruction for loan/fee booking; utilizes OVS, Loan App & LIQ to process all transactions.
Liaise and coordinate pre-closing requirements with internal and external clients (i.e., Portfolio Management, Syndications credit, Loan and Agency Services, Finance, Legal, and Back Office Servicing).
Reviews and advises on funding mechanics and operational requirements as it pertains to internal booking, according to Operational policies: completes RCF audit reviews to align with regulatory risk requirements.
Perform cyclical Review and Monitoring of Financial Covenants for active Credit Agreements in individual’s portfolio & liaise with Relationship/Portfolio Manager for latency and any Covenant Breaches.
Assist with ad-hoc inquiries from the Front Office, Controllers, Reporting, and the Back Office pertaining to the closing process and ongoing maintenance.
Initiate and coordinate trade settlement process with Clear Par system and coordinate with Syndications and internal trade.
settlement teams for Institutional trades and asset sales.
Maintain strong relationships with co-workers and lending staff Generating documents for consumer and commercial loan closings Management of Tickler system and documentation tracking Additional duties as assigned by management Input and maintenance of loan information on core system Payment and payoff processing SBA loan processing experience with Laser Pro, Fiserv and Commercial/SBA Lending preferred but not required Maintain detailed checklists to deal files for internal audits during loan process prepare application packages for submission to borrowers and lenders coordinate loan requirements with third party vendors, attorneys, and escrow companies.
Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
Resolve customer issues and complaints concerning billing.
Submit regular reports on the status of unpaid accounts and any repayment progress.
Monitor the firm’s accounts receivable and identify overdue accounts.
Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in instalments.
Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
Maintain records of contacts with delinquent account customers as well as records of any payments collected from the customer.
Establish closing dates, pending dates, and outstanding loans case-by case. Answered multiphone lines.
Order Appraisals, Title, Flood, Disaster Appraisals, Home Inspection, Final Inspections, and Appraisal Recert
Obtain fully executed Purchase Contract, Final Purchase Contract, and Full executed Addendum.
Communicate receipt of documents and review to the originating Loan Officer. Work to clarify and/or
correct all problems or errors. Order all subsequent updates and/or final reports as required.
Determine initial potential for qualification by evaluating credit history, income levels and assets/liabilities calculate debt- to-income and loan-to-value ratios.
Update DU and/or underwriting as required during the processing of the loan as new information is secured or as information changes. Communicate any changes in DU requirements resulting from any update to the originating Loan Officer.
Prepare all loan files for delivery to Funding within a timeframe that will allow the loan to close according to customer expectations. Assume full responsibility for file accuracy and timeliness of delivery to funding.
Assist the Loan Officers in monitoring of lock expirations and lock management. Communicate as necessary to ensure no locks inadvertently expire calculate debt- to-income and loan-to-value ratios.
Restructure loan request and recommend for adverse action as needed.
Responsible for reviewing and addressing items involving loan product, credit, occupancy and employment verifications and order verbal verifications of employment (VVOE) for pay-off accounts.
Request action from Disclosure Desk and other internal partners as required by valid change in circumstances.
Evaluate, select and price Workers Compensation policies to achieve an underwriting profit.
Gather, analyze and evaluate risk exposure through appropriate risk documentation.
Prosperity Home, LLC – Remote 2/24/2019- 11/1/2021
Senior SBA Commercial Loan Processor
Supports the execution and closing of complex loan transactions, including, but not limited to, new deals, refinancing, amendments, acquisition financings, and re-pricings.
Collects and review legal loan documentation to perform a detailed review against required Legal, Credit, and Regulatory approvals, as per Bank policy, as well as perform Facility booking in the MUFG System of Record.
Reviews internal loan related documents and notices for accuracy and completeness and provide the Back Office with all necessary information/instruction for loan/fee booking; utilizes OVS, Loan App & LIQ to process all transactions.
Liaise and coordinate pre-closing requirements with internal and external clients (i.e., Portfolio Management, Syndications, Credit, Loan and Agency Services, Finance, Legal, and Back Office Servicing).
Reviews and advises on funding mechanics and operational requirements as it pertains to internal booking, according to Operational policies: completes RCF audit reviews to align with regulatory risk requirements.
Perform cyclical Review and Monitoring of Financial Covenants for active Credit Agreements in individual’s portfolio & liaise with Relationship/Portfolio Manager for latency and any Covenant Breaches.
Assist with ad-hoc inquiries from the Front Office, Controllers, Reporting, and the Back Office pertaining to the closing process and ongoing maintenance.
Initiate and coordinate trade settlement process with Clear Par system and coordinate with Syndications and internal trade settlement teams for Institutional trades and asset sales.
Maintain strong relationships with co-workers and lending staff.
Generating documents for consumer and commercial loan closings.
Management of Tickler system and documentation tracking.
Additional duties as assigned by management.
Input and maintenance of loan information on core system.
Payment and payoff processing.
SBA loan processing.
Experience with Laser Pro, Fiserv and Commercial/SBA Lending preferred but not required.
Maintain detailed checklists to deal files for internal audits during loan process.
Prepare application packages for submission to borrowers and lenders.
Coordinate loan requirements with third party vendors, attorneys, and escrow companies.
Process residential loans (Conventional, Purchase, FHA, VA, USDA, and Refinance) in a manner
consistent with all company policies and procedures as well as all regulatory requirements.
Updated client’s information with Lending QB, DU/ LP, GUS, Encompass, and credit pulling status.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
Review all loans and registrations for completeness and accuracy. Serve as both originator and processor on loans. Responsible for generating Account Condition Letter (ACL) per Regulation B requirements.
Act as Members main point of contact throughout the entire process, ensuring excellent levels of member service by providing guidance/advice/counsel on process, product, and pricing in a detailed and comprehensive manner.
Determine initial potential for qualification by evaluating credit history, income levels and assets/liabilities calculate debt- to-income and loan-to-value ratios.
Restructure loan request and recommend for adverse action as needed.
Responsible for reviewing and addressing items involving loan product, credit, occupancy and employment verifications and order verbal verifications of employment (VVOE) for pay-off accounts.
Obtain and review required loan documentation and submits complete loan packages to Underwriting for approval.
Manages a pipeline of loans and maintain timely and compliant flow of such loans through the process.
Communicates with loan officers, buyers, sellers, title companies, builder, and agents.
Obtains and verifies that all underwriting conditions are received and cleared by the underwriter and prepares the file for submission to the Closing Department.
Keeps abreast of changes in policies and procedures, standards, and regulations applicable to the company and the industry. Understands and applies local, state and federal regulations related to processing loans.
Supports Sales leadership with analysis based on industry data, economic factors, and market insight.
Evaluates current customer base through data analytics to value added insight that sales can use in customer management.
One Main Financial- Upper Marlboro, MD 1/24/2018 - 2/24/19
Loan Specialist
Supports the execution and closing of complex loan transactions, including, but not limited to new deals, refinancing, amendments, acquisition financings, and re-pricings.
Collects and review legal loan documentation to perform a detailed review against required Legal, Credit, and Regulatory approvals, as per Bank policy, as well as perform Facility booking in the MUFG System of Record.
Reviews internal loan related documents and notices for accuracy and completeness and provide the Back Office with all necessary information/instruction for loan/fee booking; utilizes OVS, Loan App & LIQ to process all transactions.
Liaise and coordinate pre-closing requirements with internal and external clients (i.e., Portfolio Management, Syndications Credit, Loan and Agency Services, Finance, Legal, and Back Office Servicing).
Reviews and advises on funding mechanics and operational requirements as it pertains to internal booking, according to Operational policies: completes RCF audit reviews to align with regulatory risk requirements.
Perform cyclical Review and Monitoring of Financial Covenants for active Credit Agreements in individual’s portfolio & liaise with Relationship/Portfolio Manager for latency and any Covenant Breaches.
Assist with ad-hoc inquiries from the Front Office, Controllers, Reporting, and the Back Office pertaining to the closing process and ongoing maintenance.
Initiate and coordinate trade settlement process with Clear Par system and coordinate with Syndications and internal trade settlement teams for Institutional trades and asset sales.
Maintain communication while providing exceptional customer service with customer, branch personnel throughout the entire loan process Manage multiple loan files collect and record customer information in a timely manner to ensure timely processing of compliant for all personal loan.
Set up loan files, manually and on the computer, and obtain necessary documents, VOE, Credit Reports, Insurance Binder, Title request, etc.
Collect on delinquent accounts daily to meet companies.
Obtain monthly goals set for new money, Direct Auto and Refinance of Vehicle
Offer and educated Credit Life, Disability, and Unemployment coverage to each customer getting a personal loan.
Ensure accuracy and completeness of each loan prior to underwriting approval.
Follow up on submitted loans and/or pended loans.
Coordinate closing paperwork and tasks, as required through the system.
Remain Training per company guidelines to make all each loan specialist is knowledgeable of all loan updates to expedite loan approvals and Compliance.
Obtain and review required loan documentation and submits complete loan packages to Underwriting for approval.
Aurora Financial LLC- Vienna, VA 5/01/2017- 1/12/2018
Senior Loan Processor Level 4 – Conventional /Refinancing
Supports the execution and closing of complex loan transactions, including, but not limited to new deals, refinancing, amendments, acquisition financings, and re-pricings.
Collects and review legal loan documentation to perform a detailed review against required Legal, Credit, and Regulatory approvals, as per Bank policy, as well as perform Facility booking in the MUFG System of Record.
Reviews internal loan related documents and notices for accuracy and completeness and provide the Back Office with all necessary information/instruction for loan/fee booking; utilizes OVS, Loan App & LIQ to process all transactions.
Liaise and coordinate pre-closing requirements with internal and external clients (i.e., Portfolio Management, Syndications credit, Loan and Agency Services, Finance, Legal, and Back Office Servicing).
Reviews and advises on funding mechanics and operational requirements as it pertains to internal booking, according to Operational policies: completes RCF audit reviews to align with regulatory risk requirements.
Perform cyclical Review and Monitoring of Financial Covenants for active Credit Agreements in individual’s portfolio & liaise with Relationship/Portfolio Manager for latency and any Covenant Breaches.
Assist with ad-hoc inquiries from the Front Office, Controllers, Reporting, and the Back Office pertaining to the closing process and ongoing maintenance.
Initiate and coordinate trade settlement process with Clear Par system and coordinate with Syndications and internal trade.
settlement teams for Institutional trades and asset sales.
Updated client’s information with Lending QB, DU/ LP, Encompass and credit pulling status.
Process residential loans (Conventional, Purchase, FHA, VA, and Refinance) in a manner consistent with all company policies and procedures as well as all regulatory requirements.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
Review all loans and registrations for completeness and accuracy. Serve as both originator and processor on loans. Responsible for generating Account Condition Letter (ACL) per Regulation B requirements.
Act as Members main point of contact throughout the entire process, ensuring excellent levels of member service by providing guidance/advice/counsel on process, product and pricing in a detailed and comprehensive manner.
Determine initial potential for qualification by evaluating credit history, income levels and assets/liabilities calculate debt- to-income and loan-to-value ratios.
Restructure loan request and recommend for adverse action as needed.
Responsible for reviewing and addressing items involving loan product, credit, occupancy and employment verifications and order verbal verifications of employment (VVOE) for pay-off accounts.
Request action from Disclosure Desk and other internal partners as required by valid change in circumstances.
Collect, analyze, and ingest document to clear ACL conditions.
Update loan origination system with the information from collected documents and re-run Desktop.
Underwriter (DU) or Strata as appropriate.
Obtain and review required loan documentation and submits complete loan packages to Underwriting for approval.
Manages a pipeline of loans and maintain timely and compliant flow of such loans through the process.
Communicates with loan officers, buyers, sellers, title companies, builder, and agents.
Obtains and verifies that all underwriting conditions are received and cleared by the underwriter and prepares the file for submission to the Closing Department.
Keeps abreast of changes in policies and procedures, standards, and regulations applicable to the company and the industry. Understands and applies local, state and federal regulations related to processing loans.
Supports Sales leadership with analysis based on industry data, economic factors, and market insight.
Evaluates current customer base through data analytics to value added insight that sales can use in customer management.
Wells Fargo Home - Raleigh, NC 8/20/2013- 4/20/2016
Loan Processor- level 4 FHA/VA/Conventional / Refinance / Purchase/ Construction to Perm /
CORE/ LIS
Supports the execution and closing of complex loan transactions, including, but not limited to new deals, refinancing, amendments, acquisition financings, and re-pricings.
Collects and review legal loan documentation to perform a detailed review against required Legal, Credit, and Regulatory approvals, as per Bank policy, as well as perform Facility booking in the MUFG System of Record.
Reviews internal loan related documents and notices for accuracy and completeness and provide the Back Office with all necessary information/instruction for loan/fee booking; utilizes OVS, Loan App & LIQ to process all transactions.
Liaise and coordinate pre-closing requirements with internal and external clients (i.e., Portfolio Management, Syndications credit, Loan and Agency Services, Finance, Legal, and Back Office Servicing).
Reviews and advises on funding mechanics and operational requirements as it pertains to internal booking, according to Operational policies: completes RCF audit reviews to align with regulatory risk requirements.
Perform cyclical Review and Monitoring of Financial Covenants for active Credit Agreements in individual’s portfolio & liaise with Relationship/Portfolio Manager for latency and any Covenant Breaches.
Assist with ad-hoc inquiries from the Front Office, Controllers, Reporting, and the Back Office pertaining to the closing process and ongoing maintenance.
Initiate and coordinate trade settlement process with Clear Par system and coordinate with Syndications and internal trade settlement teams for Institutional trades and asset sales.
Evaluate, select and price Workers Compensation policies to achieve an underwriting profit.
Gather, analyze and evaluate risk exposure through appropriate risk documentation.
Work within specific authority level to quote, accept, decline and modify risks within territorial assignment in accordance with accepted underwriting guidelines.
Ensure maintenance and growth of profitable business partners by responding to inquiries and resolving agency issues in a timely, professional and informative manner.
Effectively communicate with independent agents and other employees through verbal and/or written means.
Perform other duties as assigned.
Run Desktop Underwriter (DU) or Loan Prospector (LP).
Compile disclosures through Encompass360 as well as complete lender specific disclosures and forms.
Verify that the loan fits the requirements of loan programs (Conventional/FHA/VA) as well as lender specific overlays.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
Review all loans and registrations for completeness and accuracy. Serve as both originator and processor on loans. Responsible for generating Account Condition Letter (ACL) per Regulation B requirements.
Members main point of contact throughout the entire process, ensuring excellent levels of member service by providing guidance/advice/counsel on process, product, and pricing in a detailed and comprehensive manner.
Determine initial potential for qualification by evaluating credit history, income levels and assets/liabilities calculate debt- to-income and loan-to-value ratios.
Restructure loan request and recommend for adverse action as needed.
Responsible for reviewing and addressing items involving loan product, credit, occupancy and employment verifications and order verbal verifications of employment (VVOE) for pay-off accounts.
Request action from Disclosure Desk and other internal partners as required by valid change in circumstances.
Update loan origination system with the information from collected documents and re-run Desktop Underwriter (DU) or Strata as appropriate.
Compile needs lists for borrower conditions and follow-up to collect full packages for initial submission as well as to meet lender conditions.
Submit packages to lender to ensure minimal touches and resources needed from lender.
Wells Fargo Home 1/01/ 2009- 8/20/2013
Consumer Loan Underwriter Level 3
Supports the execution and closing of complex loan transactions, including, but not limited to; new deals, refinancing, amendments, acquisition financings, and re-pricings.
Collects and review legal loan documentation to perform a detailed review against required Legal, Credit, and Regulatory approvals, as per Bank policy, as well as perform Facility booking in the MUFG System of Record.
Reviews internal loan related documents and notices for accuracy and completeness and provide the Back Office with all.
necessary information/instruction for loan/fee booking; utilizes OVS, Loan App & LIQ to process all transactions.
Liaise and coordinate pre-closing requirements with internal and external clients (i.e., Portfolio Management, Syndications,
Credit, Loan and Agency Services, Finance, Legal, and Back Office Servicing).
Reviews and advises on funding mechanics and operational requirements as it pertains to internal booking, according to
Operational policies: completes RCF audit reviews to align with regulatory risk requirements.
Perform cyclical Review and Monitoring of Financial Covenants for active Credit Agreements in individual’s portfolio & liaise with Relationship/Portfolio Manager for latency and any Covenant Breaches.
Assist with ad-hoc inquiries from the Front Office, Controllers, Reporting, and the Back Office pertaining to the closing process and ongoing maintenance.
Initiate and coordinate trade settlement process with Clear Par system and coordinate with Syndications and internal trade settlement teams for Institutional trades and asset sales.
Meet or exceed minimum production goals, as set by management, for the Underwriter guidelines team.
Responsible for reviewing and analysing, approving, and underwriting moderate individual consumer request for modifications within company or investor guidelines.
Utilize approved vendor relationships and approved collection tools as necessary to accomplish the duties and responsibilities of the position.
Explain rationale behind credit decision. Stay abreast of any changes in underwriting provisions: working to
resolve questions when possible. Also as approved by management or within delegated authority provided by management.
Evaluate, select and price Workers Compensation policies to achieve an underwriting profit.
Gather, analyze and evaluate risk exposure through appropriate risk documentation.
Work within specific authority level to quote, accept, decline and modify risks within territorial assignment in accordance with accepted underwriting guidelines.
Ensure maintenance and growth of profitable business partners by responding to inquiries and resolving agency issues in a timely, professional and informative manner.
Effectively communicate with independent agents and other employees through verbal and/or written means.
Perform other duties as assigned.
Evaluate overall loan documents for accuracy, complete, and professionally review document of financial statements, credit report, applicable ratios and supporting documents for traditional underwriting to
determine acceptability.
Maintain strict confidence regarding confidential member information.
Reviewing loans; coding and renewal processing; preparing and submitting
Wells Fargo Home Mortgage- Raleigh, NC 5/1/2004 – 1/01/2009
Mortgage Specialist
Updated client information with DU/ LP, Point, Encompass, and credit pulling status Developed client rapport.
Provided daily status of loan process to clients and mortgage consultants.
Provided administrative duties by putting loans on the closing board to establish closing dates, pending dates, and outstanding loans case by case.
Answered multi-phone lines.
Assisted surrounding mortgage branches and loan officers with the updates on the status of approved loans.
Manage and prioritize a pipeline of work to meet required turn times and service levels.
Research requests and process, as appropriate
Efficiently utilize various loan processing systems and internal databases
Customer service with shared phone coverage (i.e., incoming calls from Sales and Fulfilment partners), answer questions and complete requests
Perform error correction to documents or system data.
Ensure compliance with company policies and government regulations in the performance of job duties.
Review loan documentation and complete detailed analysis to ensure company policies are met.
Contact Retail Sales and Fulfilment Site partners: provide status updates, obtain clarification, or gather.
information for disposition requests and educate on cancellation process.
Able to handle confidential material in a professional and highly ethical manner.
Effectively manage multiple tasks, work independently, and collaborating with others in a team
environment is critical to the success of the team.
Champion change and demonstrate professionalism.
Identify trends/opportunities, providing recommendation for resolution.
Education:
Long & Foster Real Estate Fairfax, VA 2018 -2018 Completion Licensing
University of Phoenix-Arizona 2016-2017
Certificate
Computer Skills:
Microsoft Office – (Excel, Word, Access, PowerPoint, Publisher, Outlook), Typing Speed: 100 wpm, LPS, CPI, LIS, AUS, CASH System, Share Point, Easy Pay, Core, Encompass, Lending QB, Mortgage Bot, Core, DU, FHA, VA, LP, Fannie Mae & Freddie Mac, FHA Connection, OPS Assist, Real Quest, Credco,
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