Customer Service Rep

KELLIE A VICKERY

**** ******* ******* **.

Coulterville, CA 95311

Phone: 209-***-****

Email: *************@*****.***

Summary

Trustworthy customer service representative who is passionate about consistently exceeding expectation. Works well in fast paced environments while providing exceptional customer service. Professional and friendly team player that quickly learns and masters new concepts.

Experience

Admitting Clerk

John C. Fremont Healthcare District Mariposa, CA

Performed a variety of specialized clerical duties relating to scheduling appointments and admitting of patients for clinic visits. Operates Clinic PBX telephone to relay incoming, and interoffice calls. Performs various related duties, i.e. greets patients, billing functions, and data input. Collect co-pays. Medical insurance eligibility tasks ran prior to patient arrival.

Warehouse Freight Handler

Amazon Fulfillment Center

Patterson, CA

Received freight in cages to measure, stow into proper bins, and input accurately into system at expected rate with no errors. Assisted in receiving department, unloading freight trucks, built and wrapped pallets in plastic. Retrieve empty cages and assist with additional duties in other departments in warehouse when needed as directed.

Overnight Stocker

Wal-Mart Neighborhood Market

Turlock, CA

Stocking merchandise, condensing and relocating merchandise, operating bailer, zoning aisles, and assisting customers.

Sales Associate

Big Lots

Turlock, CA

Performed daily department tasks including stocking, creating merchandise displays, re-merchandising, pricing markdowns, transferring merchandise, sales floor recovery and processing transactions. Unloading weekly freight trucks. Also performed special tasks as inventory prep projects and plan-o-grams.

Trade Director

Itex in Modesto

Modesto, CA

Performed daily clerical tasks including assisting members with purchasing needs via phone, email, fax, and in office. Process transactions, data entry, filing, advertising new and established members within the organization and generating new sales. Design weekly newsletters and email to members by deadline.

Office Assistant/ Customer Service Rep

KC Jewelers

Modesto, CA

Opened and closed store independently. Performed daily duties including assist customers with inquiries and purchases, processed transactions, transferring merchandise into and out of display cases, filling, invoices. Responsible for maintaining records of customer accounts, inventory and price tag creation.

Sales Associate

Dollar Tree

Turlock, CA

Performed daily department tasks including stocking, creating merchandise displays, re-merchandising, pricing markdowns, transferring merchandise, sales floor recovery, and processing transactions. Unloading weekly freight trucks. Also occasionally performed special tasks including building 2 and 3 way end caps, inventory prep projects, and warehouse recovery.

Education

Issuing Institution

Location

Degree Received

Course of Study

San Joaquin Valley College

Modesto, CA

Vocational School Certificate

Clinical Medical Assistant

John B Allard

Turlock, CA

High School Diploma

General High School Curriculum

Skills

10+ Years Customer Service Experience

Extensive Cash Handling Experience

Computer Literate, Microsoft Office/Office Equipment

Record and File Management

Proficient in retail sales technology/point of sale systems

Highly skilled in customer service and can communicate effectively with clients

Proficient in multi-tasking and can prioritize multiple jobs as necessary

Self-motivated and possess a strong desire to succeed and meet goals

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