Service Representative Data Entry

Rhonda Fyneface

Aurora, IL, ***** 708-***-**** ********@*****.***

EXPERIENCED CUSTOMER SERVICE REPRESENTATIVE

Results-oriented professional with extensive experience in customer service. Proven track record of providing exceptional service and resolving customer inquiries. Strong organizational and communication skills with the ability to thrive in fast-paced environments. Seeking a challenging position to utilize my skills and contribute to the success of a dynamic organization.

SKILLS

Excellent Customer service and problem-solving abilities Strong communication and interpersonal skills Proficient in data entry and record-keeping Detail-oriented with a focus on accuracy Ability to work effectively in fast-paced environments Microsoft Office Time management Adaptability Empathy Ability to use positive language Taking Responsibility

Patience Effective listening

EXPERIENCE

Customer Service Representative FTD Downers Grove, IL September 2020 – April 2021

Answered inbound calls and assisted customers with ordering flowers and specialty gift items.

Resolved customer issues and provided information and guidance.

Performed accurate data entry and maintained customer records.

Maintained open and interactive communication.

Use telephones to reach out to customers/vendor verify account information.

Customer Service/Catalog Sales Associate Full Beauty Brands El Paso, TX October 2017 - January 2019

Received inbound calls for merchandise and credit card services.

Assisted customers in selecting products and placing orders.

Keyed customer orders accurately and addressed inquiries.

Attended ongoing training to stay updated on product knowledge.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Customer Service/Clerical Manpower Aurora, IL June 2005 – January 2015

Handled customer inquiries and directed phone calls to appropriate personnel.

Assisted with typing, filing, and data entry tasks.

Meet personal/ customer service team sales targets and call handling quotas.

Provide accurate, valid, and complete information by using the right methods/ tools.

Generate sales leads by 50%.

Responded promptly to customer inquiries ensuring customers’ needs were met quickly.

Maintained correspondence with customers, addressing their account changes and requirements effectively.

Resolved disputes and conflicts amicably, increasing customer satisfaction by 50%.

Clerk Typist VA Medical Center Hines, IL August 1992 - July 1995

Typed scientific manuscripts, protocols, reports, and other documents.

Managed mail distribution and message conveyance.

Filed manuscripts and organized journals.

Recorded time sheets and entered data accurately.

Distributed pay vouchers on a bi-weekly basis.

Tax Examiner Internal Revenue Service Chicago, IL March 1991 - July 1992

Edited and coded tax forms and processed applications.

Received inbound calls to collect tax payments.

Demonstrated knowledge of tax laws and regulations.

Kept records of customer interactions, processed customer accounts and filed documents.

Maintained and ensured accuracy of internal reports and records.

Customer Service Representative Transamerica Insurance Finance Corp. Rolling Meadows, IL September 1989 - January 1991

Provided quotes and commissions to clients.

Reviewed and corrected financial agreements for insurance policies.

Maintained accurate account records.

Responded promptly to customer inquiries ensuring customers’ needs were met quickly.

Maintained correspondence with customers, addressing their account changes and requirements effectively.

Resolved disputes and conflicts amicably, increasing customer satisfaction by 50%.

EDUCATION

Bachelor of Science Degree

Eastern Illinois University Charleston, Illinois May 1982

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