Claims Specialist Representative
Resume:
Billy Robinson
Dallas, Texas
**********@*******.***
Experience
Legacy Claims/Citizens Insurance - Senior Property Claims Adjuster 10 10/2022 to 01/2023
Monitor field representative for timely contacts with customers
Property Damage only
Contact Insured to evaluate damages
Approve payments and letters -
Emerigicon/Emergifire – Sr Claims Specialist 01/2022 to 10/2022
My Duties involved handling auto claims scene investigation, homeowner fire claims.
Handling Commercial Fire Claims and fatalities
Implementing new department claims handling procedures.
Appealing denial of claims as well as claims training for new hires.
York Risk Services/Lyft – Sr. Claims Specialist 2019 to 2021
Handling Complex Commercial Claims-
Evaluate Bodily Injury under UIM/UM and property damage claims
Monitor Complex Litigation Suit Files
Process Large Loss
Reports for Proper Reserving and Settlement Authority
Legacy Claims / Citizens Insurance – Team Lead 2017 to 2018
Managed a team of 15 adjusters- Reviewed Xactimate reports for accuracy
and if needed revised the report to cover missed damage
Monitor field representative for timely contacts with customers
Property Damage only
Made certain each adjuster was properly managing their desk
Approve payments and letters -
Kemper Insurance – Senior Claim Representative 2015 to 2017
Auto Bodily Injury and Property Adjuster
Investigate coverage and liability
Set up claim for estimates
Evaluate bodily injury exposure for settlement
process payments
Monitor files in Litigation
UIM/UM Claim
State Farm Insurance – Auto Claims Adjuster 2012 to 2015
Handling Auto Claims
Evaluate Bodily Injury Claims for Settlement
Other duties involve taken statements
Determine bodily injuries
Set up for Estimate
Process payments
Old American Insurance/AIG Claims Auto Supervisor 2008 - 2012
Supervised Non-standard Auto Claims with bodily injuries
Supervised a staff of 8 adjusters and 3 clerical staff.
Implementing new procedures to enhance their ability as auto bodily injury adjusters.
Also provided periodic training on Claims Law and Quality Cost Control.
Handled high volume of files with some Litigation files.
Texas Colonial Insurance – Senior Auto Claims Representative 2003 to 2008
Non-standard Auto Claims
Handled bodily injury claims
Monitor files in Litigation until files are settled
Handled files in litigation
Greyhound Commercial Bus Lines Risk Management - Senior Auto Claims Representative 1998 to 2003
Handling Commercial Liability Claims
Provide Management with Large Loss reports based on Liability exposure
Maintain knowledge regarding commercial liability laws in each state
Properly evaluate each claim for reserves
Supervising all field adjusters
Education/Licenses
University of Texas at Arlington – Associates Degree
Licensed in Texas and Florida with reciprocal licenses in all 50 states. – Knowledgeable of Xactimate -
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