Sales Associate Customer Service

Caitlin Cook

412-***-****

********@*****.***

Summary of Qualifications

-Patient

-Responsible and professional

-Works best in fast paced environment

- Quick learner

- Great interpersonal skills

Education

- High School Diploma, Baldwin High School, Pittsburgh, PA, June 2016

Work History

-Party Hostess, Princess Lanes, Pittsburgh, PA (February 2015-July 2015)

●Serve food and drinks

●Set tables

●Prepared food/drink orders

●Set up bowling lanes

●Oversaw children during party to watch for safety concerns

-Cashier/Bagger, Guest Services, Target, Pittsburgh, PA (September 2015-October 2016)

●Customer Service

●Cashiering

●Engage with hundreds of customers per day

- Sales Associate, Banana Republic, Pittsburgh, PA (November 2016-April 2017)

●Cashiering

●Sales

●Organizing merchandise

●Setting displays; helping set mannequins

- Ticket Office Agent, Ticket Office Lead Gateway Clipper Fleet, Pittsburgh, PA (April 2017-December 2020)

●Customer Service

●Phone Sales

●Group Sales

●Managing up to 3 team members per shift

Sales Agent, Returns Manager-Trainworld

February 2021-May 2023

Answered inbound calls for customers placing orders

Provided information and suggestions to customers

Processed product returns quickly and efficiently

Created coupon codes and extensively tested them for usability

Entered stock when shipments arrived

Skills

-Customer Service experience (5 years)

- Food service experience (> 1 year)

References Available Upon Request.

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