Sales Administrative Auto Parts
Resume:
Susan
Duffield
Sales Administrative
Assistant
Contact
Address
Mount Laurel, NJ, 08054
Phone
***********@*****.***
Skills
Multitasking proficiency
Basic accounting
Time management
Interpersonal
communication skills
Cash drawer management
Store merchandise stocking
Inventory management
Cash register operation
Cash Handling
Point of sale operation
Payment collection
Currency counting
Order taking
Identification checks
Ability to operate Microsoft Office Suite with strong office support. Strong organizational and planning skills, works well under pressure. Trustworthy and dedicated with 15 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Work History
2022-07 -
2022-09
Assistant/ Receptionist
Acerbos Auto Trim, Medford, NJ
• Answered central telephone system and directed
calls accordingly.
• Confirmed appointments, communicated with
clients and updated client records.
• Respond to all emails, answer all telephone calls utilize Shop Vox software.
• Scheduled and confirmed appointments. Prepared
customer quotes.
• Managed multiple tasks and met time-sensitive
deadlines.
• Updated artwork and notes for design team.
• Pre inspect vehicles, take photos before and after.
• Prepared mail and packages for shipment, pickup
and courier services to expedite delivery.
2021-09 -
2021-11
Dispatcher Office Assistant
Hainesport Transportation Group, Hainesport, NJ
• Champion Disposal/ Hainesport Transfer, /CSR/Scale house
• Promptly answer all calls through telephone and
• Schedule requests into Dispatcher software
• Updated contracts, negotiate rates
• Scheduling and coordinating of driver routes and assignments with DOT compliance
• Working scale house weight-based solid transfer
station.
• Produced accurate documentation and organized
resources to smoothly execute changes.
• Advised regarding delays and special
Sales expertise
Complaint resolution
Report preparation
Creative problem solving
Multi-line phone talent
Key holder experience
Professional telephone
demeanor
Administrative support
Stocking and replenishing
Training development
aptitude
Route dispatch
Shipping procedures
understanding
Staff education and training
Service recommendations
Documentation and
reporting
Cloud applications
Written and oral
communication
Service standard
compliance
Retail store support
circumstances.
• Increased customer service success rates by quickly resolving issues.
• Answered and managed incoming and outgoing
calls while recording accurate messages for
distribution to office staff.
2020-09 -
2021-06
Service Advisor/Outside Sales
Morris Auto Parts, Philadelphia, PA
• Identify customers' needs and drive sales
• Collaborated with vendor representatives and
company customers to set up optimal delivery
schedules.
• Travel to service areas and achieve sales goals
• Demonstrate new products
• Meet with clients and match or customize
automotive colors.
• Mixed and thinned paints and other coatings to
specified colors and consistency using viscometers and mixing equipment.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Maintained accounts through personal visits.
• Computed total costs and profit requirements for customer sales to provide accurate pricing.
• Built strong client rapport to establish diversified network of connections.
• Pleasantly greeted customers and asked open-
ended questions to better determine needs.
• Recommended, selected and helped locate and
obtain out-of-stock product based on customer
requests
2008-10 -
2020-08
Bridge Operator
Burlington County Bride Commission, Palmyra, NJ
• Coordinated and planned with vessels and staff to safely control and operate lift spans
• Discussed and reported all movements with
execution of controlled movements
• Inspected and reviewed all operating machinery
and addressed all issues.
• Controlled machinery to open and close locks, on highway drawbridges and adjustable bridges.
• Checked bridges for vehicle and pedestrian
clearance prior to opening and resuming surface
traffic.
• Raised drawbridges and observed passage of water traffic or lowered drawbridges and raised
automobile gates.
• Prepared accident reports and directed movement
of vessels in bridge area, using hand signals,
telecommunication equipment or loudspeakers to
maintain area safety and prevent incidents.
2008-10 -
2020-08
Toll Collector/Receptionist
Burlington County Bridge Commission
• Classified all vehicles passing through toll lanes in accordance with procedural requirements.
• Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
• Handled and effectively spoke with customer
inquiries with professionalism
• Classified all vehicles passing through toll lanes in accordance with procedural requirements
• Communicated and directed all inquiries via
switchboard and email
• Reviewed all incoming foot traffic directed and
authorized constituents.
• Learned duties for various positions and provided backup at key times
1999-01 -
2013-01
Property Owner/Manager
Miracles In Progress, Philadelphia, PA
• Reviewed all tenant applications and negotiated
rates
• Scheduled all tenant events hired and selected
contractors
• Process all AP, AR for multiunit properties
• Established rules and regulations
• Collaborated and arranged all outpatient
appointments
• Enforced all rules, interacted with all tenants daily
• Organized and scheduled all tenant events.
• Managed day-to-day business operations.
• Recruited, hired and trained initial personnel,
working to establish key internal functions and
outline scope of positions for new organization.
Education
1989-09 -
1993-06
High School Diploma
Bensalem Township High School - Bensalem, PA
.
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