Csr Customer Service Representative
Resume:
Stephanie Ortiz-Gutierrez
Cleveland, Texas, United States
adxp3o@r.postjobfree.com
WORK EXPERIENCE
Cosco Shipping Lines /CSR August 2022-Current
April 2020-August 2022
Customer Services Representative
Service Transport
Houston, Texas, United States
Heavy Order entry TMW/Transplace/Blujay. Handle over 20 customers. Strong customer communication. Answering phones. Scheduling.Problem solving.
May 2017-February 2020
Insides Sales Rep/CSR
Third Coast Terminals
Pearland, Texas, United States
Responsible for 11 accounts. Communicated with Management, Sales, Production, and Shipping/Receiving. Manage Product and customer set up/management within SAP and Dynamics systems. Lead in my current group: Guide and assist follow co-workers with all aspects of the job. Heavy Customer relationship management via email & telephone. Assisting Account Managers in managing accounts. Handling of samples from production, Planned order. Billing and invoicing. Answer phones. Heavy Scheduling shipments inbound and outbound. Bulk and packaging. High volume of Sales order & Purchase orders. Updated SOP's as needed. Organize Files, prepare reports & documents.
October 2011-May 2017
Customer Service Representative
Palmer Logistics
Houston, Texas, United States
Head of the Domestics desk for a third-party warehouse for Dow/Blue Cube Chemical. Product and customer set up/management within SAP and Accuplus. Labeling shipments as needed for marking, bar codes, country labeling as well (Citrix, On demand and LPS.net). Shipping in two systems. Heavy Customer relationship management via fax, email and telephone. Dispute resolution. Customer advocacy. Efficient supply chain management. Participating in ISO 9000 Audits. Goods issue, invoicing and end of month closing. Microsoft Word, Excel Billing, UPS, FedEx, filing, answer phones, 10 keys by touch. Lifting to 50lbs as needed. Delivering paperwork/supplies to different company locations. Well organized, innovative and creative. Familiarity with Import or Export clearance processes. Replenish materials at terminals and customer direct locations. Ensuring regional and global customer needs/requests are met in a timely manner. Coordinating customer product quality issues with DOW and Operations personnel. Manage all activates related to SAP purchase orders of raw materials, working closely with CSR, planners and operations personnel. Learning and supporting all activities of the business and serve as back up when necessary.
July 2010-October 2011
Billing/Invoices Clerk-A/P
Gulf States Trucking
Houston, Texas, United States
Duties including invoice customer daily. Billing daily as well as special billing. Backhauls for drivers. Setting up new driver's files as well as entering them into the computer. Entering freight bills online. Heavy data entry. Assisting Account Managers in managing accounts. Heavy Customer relationship management via fax, email & telephone. Customer advocacy. Manage all activates related to SAP purchase orders of raw materials, working closely with CSR, planners and operations personnel. Learning and supporting all activities of the business and serve as back up when necessary. Efficient supply chain management. Filing. Answering phones. Setting up & entering new customers. Entered fuel for drivers weekly. Running errands for company. Sent FedEx packages daily.
September 2007-January 2010
Administrative Assistant
Norbet Trucking
Pasadena, Texas, United States
Duties included receiving & shipping, Production, RMA's, transfers, inventory control, requisitions, scheduling, Heavy Customer relationship management via fax, email & telephone. Customer advocacy. Efficient supply chain management. Assisting Account Managers in managing accounts. Answer phones, Supervisor, dispatcher, Back Hauls, payroll, sales calls. Vantage System, QuickBooks, Microsoft Word, Excel, 10 Keys by Touch, Purchasing, Filing, Purchasing.
August 2005-September 2007
Shipping/Receiving Clerk
Steel & Pipe Supply
Pasadena, Texas, United States
Responsible for Pre-Receiving, Receiving, SAP, Delivery notes, Daily OS&D, Production, Heavy Customer relationship management via fax, email & telephone. Convert/Scan MTR's, Microsoft Office, Windows XP, Filing, and Answered 10 Line Phone System calls. Goods issue, invoicing and end of month closing. Inventory, 10 Key by Touch, Shipping, and Data Entry. Participated in ISO audits.
January 2004-February 2005
Invoice Clerk
Texas Pipe Supply
Pasadena, Texas, United States
Tasked with invoicing, billing, MTR's, filing, 10 keys, Receiving, Data Entry, and Multi-Line Phone System. Heavy Customer relationship management via fax, email & telephone. Assisting Account Managers in managing accounts. Manage all activates related to purchase orders of raw materials, working closely with CSR, planners and operations personnel. Learning and supporting all activities of the business and serve as back up when necessary.
EDUCATION
-Current
High School diploma
* High School diploma or equivalent.
SKILLS
SAP R2 R3 Vantage Citrix Microsoft Dynamics Dynamics ISO Billing Drivers Buying/Procurement Purchasing Purchase Orders Logistics Scheduling Supply Chain Supply Chain Management Inventory Inventory Control Answer Phones Answering Phones Customer Service Oriented Customer Service Dispatcher Fedex Multi Line Phone Multi-Line Multi Line Phone Phone System Multi-Line Phone System Data Entry Filing Heavy Data Entry A/P Invoice Invoices Invoicing Closing Administrative Assistant Scanning Payroll Sales Order Sales Rep Relationship Management CSR Customer Relations Customer Service Representative Shipping Shipping/Receiving Packaging Customer Relationship Management Quickbooks Inbound and Outbound Operations UPS Hazmat Audit Audits Clerk ISO Standards ISO 9000 Retail Sales Excel Microsoft Office Microsoft Word Windows XP
LANGUAGES
English - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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