Customer Service Part Time

Cynthia Tisby **** N. Virginia Rd., Unit ***

Long Beach, CA 90807

Phone: 562-***-****

Cellular: 310-***-****

Objective: I am a recognized leader that is accustomed to working in a fast-paced environment demanding strong organizational, technical and interpersonal skills. I am capable of managing projects from inception to completion with clear communication and keen attention to detail. Exceptional organization, strong work ethics, able to multitask effectively and willing to work hard to achieve employer objectives.

Skills:

Software Development

Detail Oriented

Excellent oral and written communication skills in English

Proven track record as a team member

Resourceful in completing projects

Ethical and discreet, committed to superior customer service

Confident in interactions with individuals at all levels

02/10/2010-Present Wilcom US – Atlanta, GA

Title: Support, Training and Sales Consultant, Contract Position.

Provided customer phone support service from my home. For Wilcom Graphical CAD Software GoToAssist software is used to log in customers computer to troubleshoot their software and find a solution. Also train customers on various software features using GOTOMeeting. Serve as Wilcom California Training Consultant. Responsibility includes hands-on training classes (once a quarter or more depending on demand).

03/24/94-12/10/09 Melco Embroidery Systems, Denver, CO

Title: Senior Trainer

Train Customers on Commercial Embroidery Machines, Graphical CAD Software and Digital Garment Printer.

Provided Training Services and maintained local training facility Duties included customer Phone support on their equipment and software.

09/12/97-12/11/06 PASADENT CITY COLLEGE, COMMUNITY EDUCATION CENTER, Pasadena, CA

Title: Part Time Adjunct Faculty

Business Instructor for the Microsoft Office Suite Programs. Help implement a Business Accounting Program and assisted in writing a Windows XP Manual that was used at various community colleges.

EDUCATION California State University, Dominguez Hills, BA, Interdisciplinary Studies, 1991

References Available Upon Request

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