Beverly D. Wrenfro

Orlando, Florida

Phone: 407-***-****

Email: adxp38@r.postjobfree.com

Professional Summary:

Service oriented Case Manager with 10 years of background in non-profit organization. Core competencies includes integrating all services, building relationships and maintaining confidentiality. Excellent communicator that is proactive and resourceful with strong knowledge of communities, providing compassionate and emphatic while continually supporting the organizational goals.

Ability Summary:

Excellent Customer Service

Case Management

Planning/Development

MS Office/Outlook

Adoption Counseling

Counseling for Dept. of Children & Families

Client Relations

HIV/AIDS 500 & 501

Problem Solving

Appointment Scheduling

Intermediate, SPRX, SPARCS, CISCO,

Employment History:

10/2016 – 02/2023 CVS HEALTH Orlando, FL

Health Technician

Scheduling patient’s medications.

Demonstrating my customer service skills with courteous telephone etiquette and being professional.

Changing patient demographics, new schedule dates and method of payments.

Communicating with the pharmacist concerning patient medication, and allergies.

Completing new patient enrollment and refill guides for every patient.

05/2013 – 10/2016 Vision Targeted Orlando, FL

Case Management

Home visits monthly, and documenting notes.

Transport patient to schedule appointment.

Referrals Baker acting patient’s (if needed).

Obtaining Psychological/Psychiatric reports.

Attend Court Hearings Judicial Reviews/Status Report/Placement and Adoption Hearings.

07/2009 – 08/2011 AWI/Faneuil, Inc. Orlando, FL

Customer Service Agent

Provided accurate information to claimants pertaining to unemployment claims.

Referred claimants to Workforce of Central Florida.

Explaining different levels of unemployment regular, tier l, ll, lll, lV and job programs.

Updating claimants’ geographical information.

08/2006 – 04/2007 Kids Hope United Orlando, FL

Family Case Manager

Filed court documents and addressed issues pertaining to child safety and abuse.

Facilitate child placement and service placed in the home.

Monitored child/ren individual/family counseling and group treatment placement.

Performed case management responsibilities, knowledgeable of chapter 39 laws, finding source and internal policies on child abuse.

07/1998 – 03/2003 State of Florida Orlando, FL

Adoption Counselor

Processed Case Assessment to determine the service required to family or children.

Monitored child/ren behavior and living conditions and documented results.

Prepared and filed all court documentation required and attend count hearings.

Administrative Department of Children code and operations procedures.

07/1998 – 10/2000 DCF- Foster Care Orlando, FL

Family Case Manager

Interviewed child/ren individually, in family setting and determine services to be placed in the home.

Monitored family progress with various service referrals and documented results.

Facilitated placement and service in collaboration with biological, foster and adoption.

Performed case management responsibilities in accordance with chapter 39 laws of DCF administrative code and operating procedures.

Education/Training:

Lighthouse Seminar College B.A. Christian Ed. Counseling

Florida Memorial University B.S. Criminal Justices/Psychology

Jones High School High School Diploma Computer

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