Karen R. Forshee

**** ***** *****

Basehor, Kansas 66007

913-***-****

Objective: Seeking a position where I can utilize my strong business experience, excellent computer systems background, solid customer service and inventory management abilities in a mutually rewarding relationship. Education: University of Missouri-KC, M. A. Psychology 1981 University of Kansas, B.A. Psychology and Philosophy 1977 Tonganoxie High School, 1973

Professional Experience:

2007-2022 Customer Service Account Manager Huhtamaki Inc. 1994-2007 Office Manager, Dr. Gary Forshee

1990-1994 Customer Service Manager, Sanofi Animal Health 1985-1990 Customer Service Manager, Information Systems and Communications Manager, OK Industries

1981-1984 Customer Service Manager, R & D Chemical 1979-1981 Order Processing and Customer Service, Outboard Marine Corp. Selected Accomplishments:

Responsible for hiring, training and oversight of up to ten customer service representatives.

Responsible for selection and implementation of software for manufacturing and distribution companies with special emphasis on order processing and customer service. Selected and implemented software for medical billing and accounting. APICS certified in material requirements planning. Maintained excellent relationships with key purchasing agents at customer sites including travel to General Motors and Ford.

Designed reports for sales and marketing using both database and Query 400 and assisted with sales forecasting and production planning.

Strong inventory and purchasing experience in both manufacturing and distribution environments, including responsibility for oversight of physical inventory and cycle counting.

Major accounts at Huhtamaki which included Dean Foods and Kroger. Lots of inventory reporting and problem resolution as well as project management and project resolution. Worked from home last several years.

Responsible for transportation and routing of shipments including emergency shipments to General Motors plants.

Responsibility for accuracy of bills of material, identification of systems causing inventory inaccuracies, and procedures to correct the same. Responsible for updating computer systems and communication of complex pricing strategies including constantly shifting promotional bundling to customer service reps and to our customers.