Substitute Teacher Employee Relations

JENA SHELBY RAGLAND

Naples, Texas · 903-***-**** · *********@*****.***

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgement to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

EXPERIENCE

AUG. 8, 2015 – CURRENT

MANAGER, Rocky branch grocery llc

Accomplished multiple tasks within established timeframes.

Onboarded new employees with training and new hire documentation.

Cross-trained existing employees to maximize team agility and performance.

Maximized performance by monitoring daily activities and mentoring team members.

Evaluated employees’ strengths and assigned tasks based upon experience and training.

Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

Developed and maintained relations with customers and vendors through account development.

Established and updated work schedules to account for changing staff levels and expected workloads.

Delivered feedback to decision-makers regarding employee performance and training needs.

Applied customer feedback to develop process improvements and support long term business needs.

Conducted monthly inventories of raw material and components on work floor.

JAN. 2011 – JUN. 2011

K-8 SUBSTITUTE TEACHER, Paul H. Pewitt CISD

Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

Upheld classroom routines to support student environments and maintain consistent schedules

Supervised lunchroom and recess activities.

Kept students on-task with proactive behavior modification and positive reinforcement strategies.

EDUCATION

AUG 2010

NO DEGREE, General Studies

Northeast Texas Community College – Mount Pleasant, Texas

MAY 2014

CERTIFICATION OF PHOTOGRAPHY, Photography

Kilgore College – Kilgore, Texas

Certification in commercial portraiture

Texas Intercollegiate Press Association

SKILLS

Managing Reception

Performance Tracking and Evaluations

Managing Staff, Projects, Operations and Efficiency, and Employee Relations

Managing Cash Register and Reconciling Cash Drawers

Issue and Conflict Resolution

Scheduling and Coordination

Invoice Reconciliation

Administration and Reporting

Managing Files and Records

ACTIVITIES

Springhill Cemetery Association – Cookbook Chairperson

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