Service Representative Customer

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

BEVERLY MELTON

*** ******* **** **, **********, KY 40962 606-***-**** ****************@*****.*** Energetic customer service professional eager to deliver positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with natural sales talents. Customer service Account updating

Member account management Call center procedures

Researching Call escalation

Product education

AUGUST 2021 DECEMBER 2021

Customer Service Representative Maximus federal London, KY Provided solutions, recommendations and replacements with empathy and positive feedback.

Navigated multiple systems to identify source of issue. Communicated new and relevant information to customers and followed up on promises.

Resolved customer inquiries, complaints and issues and used problem solving techniques to provide solutions.

JANUARY 2005 MARCH 2007

Customer Service Associate Sykes Hazard, Ky

Responded to pre-sales inquiries, returns and routine order processing support. Answered calls or emails from customers and assisted with special requests or resolving complaints.

Validated data and resolved problems related to system-generated information. Advised customers on status of merchandise ordered and arranged for pickup and delivery.

EDUCATION

Communicated new and relevant information to customers and followed up on promises.

Addressed customer concerns and provided timely resolution to mitigate complaints. Answered incoming telephone calls and provided information regarding store hours, location and policies.

Followed established protocols for escalating customer complaints to management. 1989

High School Diploma

Leslie county high school, Hyden, Ky

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