Store Manager Customer Service

SHAREMA JENRETTE

**** **** **** ***, ********* NC 28216 - ********.*********@*****.*** - 704-***-****

Objective

To obtain a position with a growing company which will allow me to express my customer service and filing skills to better assist the company.

Abilities

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Employment History

Store Manager 7-Eleven Aug. 2020 - July 2021

●Managed store budget and financial reports.

●Monitored inventory levels and ordered new items.

●Responded to customer complaints and concerns.

●Ensure store compliance with health and safety regulations.

●Arranged promotional material and instore displays.

●Checked emails and ran reports daily.

●Delivered excellent service to ensure high levels of customer satisfaction.

●Motivated team to meet sales objectives by training and mentoring staff.

●Hired, trained, and oversaw new staff.

●Operated POS system.

●Followed alcohol and lottery procedure

Store Manager Circle K March 2017 - Aug. 2020

●Delivered excellent service to ensure high levels of customer satisfaction.

●Motivated team to meet sales objectives by training and mentoring staff.

●Ensure store compliance with health and safety regulations.

●Arranged promotional material and instore displays.

●Checked emails and ran reports daily.

●Hired, trained, and oversaw new staff.

●Managed store budget and financial reports.

●Monitored inventory levels and ordered new items.

●Operated POS system.

●Followed alcohol and lottery procedures

●Responded to customer complaints and concerns.

Assistant Manager Circle K June 2013 - March 2017

●Developed highly empathetic client relationships and earned a reputation for exceeding sales goals.

●Worked as a team member performing cashier duties, product assistance and cleaning.

●Guaranteed positive customer experiences and resolved all customer complaints.

●Followed procedures for opening and closing the store.

●Provided training to associates

●Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

●Prevented store losses using awareness, attention to detail and integrity.

Assistant Manager Family Dollar Sept. 2010 - June 2013

●Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

●Prevented store losses using awareness, attention to detail and integrity.

●Developed highly empathetic client relationships and earned a reputation for exceeding sales goals.

●Worked as a team member performing cashier duties, product assistance and cleaning.

●Guaranteed positive customer experiences and resolved all customer complaints.

●Followed procedures for opening and closing the store.

●Provided training to associates

Education

Kingston High School Diploma Kingston, NY June 2000

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