Service Representative Customer
Resume:
Alfreda Gatlin-Allen
**********@*****.***
Dallas, TX 75043
Assets:
Proficient in Microsoft Office
Have exceptional team lead experience.
Excellent communication skills
Can multi-task and great at solving problem.
Experience:
XPO Logistics
Customer Service Representative
Feb 2019 - Nov 2022
Handled inbound/outbound calls.
Handled customer issues on time and in accurate manner.
Interacted with customers and solved their queries on time.
Interacted with customers and other crew members in a cordial, efficient, and professional manner and, and processed credit charges following company policies and procedures.
Armstrong Wood Products
Customer Service Representative
Sep 2015 – Dec 2018
Used Manual Dialer to set appoints.
Handling inbound/outbound calls.
Maintained a high level of professionalism, personal conduct and focus while working in a fast- paced.
Challenging and highly- visible corporate environment.
Handle the in and out of customer service orders, scheduling route drop off and pick up for commercial accounts and track inventory.
Catastrophe Management Solutions
Insurance Claim Representative
July 2012 – Aug 2015
Assist customers with processing claims on home and auto.
Escalated to Lead to supervise up to 12 people to ensure the highest quality of customer service for our customers.
Handled escalated issues when needed
Receive a high volume of incoming phone calls and respond to inquiries in a manner that meets high quality, productivity, and other performance standards. TelVista
Customer Service Representative
Sep 2008 through July 2012
Worked on 7 different campaigns and managed their service, replacement or work order request and complaints.
Scheduled service calls, Managed gas and oil spills when called in.
Made sure the proper authorities were kept informed of all issues on their campaign. MTC
Dispatcher
June 2007 through August 2008
Kept records of all funds that were received from clients.
Scheduled technicians for repairs at client sites. Education:
Westport High School in Kansas City, Missouri (High School Diploma) 1982
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