João Pedro Clemente Cercal

Miami, FL • 305-***-****• LinkedIn

adxoz8@r.postjobfree.com • Relocating to Chicago, IL

Hardworking, attentive professional with diverse education and experience; positioned to make immediate and lasting contributions in role as administrative assistant.

SKILLS SUMMARY

●Ready to support administrative operations within dynamic, people-centered organization. Organized and detail oriented while managing records and data.

●Reliable team player. Highly organized and detail-oriented with impeccable multitasking, coordination, and prioritization strengths.

●Strong multicultural competencies backed by international experience in education and translation services. Fluent in English and Portuguese with intermediate skills in Spanish.

●Committed to advancing initiatives for diversity and inclusion based on best practices and organizational goals.

EDUCATION

Postgraduate Degree, Social & Cultural Anthropology, PUC Paraná, Brazil, Expected 2023

Bachelor’s Degree, Modern Languages – Portuguese & English, PUC Paraná, Brazil, Completed 2021

TECHNICAL PROFICIENCIES

MS 354 (Word, Excel, PowerPoint, Outlook) Wix Pergamum Canvas Keynote

LANGUAGES

English, Portuguese (fluent) Spanish (intermediate)

PROFESSIONAL EXPERIENCE

LATAM Team Agent, Sedgwick, Miami, FL 2022 – 2023

Served as expert resource while assisting customers in utilization of travel protection for Latin American travelers travelling to global destinations. Advised on specific benefits as well as terms and conditions. Opened, tracked, and managed various claims via Excel. Maintained lines of communication with claims examiners and upper management.

●Earned reputation for delivery of best-in-class service and support for customers, promoting positive experience.

●Met demands of receiving and resolving upward of 800 customer calls each month.

Editor/Writer, PÃO.E.SIA Blog, Brazil 2020 – 2021

Developed and edited content for blog and podcast. Planned and produced content relevant to culture, the arts, sociology, and politics. Conducted and recorded interviews. Maintained Instagram account, curating visual brand and promoting social media following.

●Secured interviews with major political candidates ahead of 2020 elections.

Schoolteacher Intern, State School System, Brazil 2019 – 2020

Gained practical experience in teaching and instruction within various state schools. Developed and led lesson plans to cultivate language competencies in English and Portuguese. Assessed student learning progress and produced evaluative reports.

●Excelled across school settings, building effective rapport with students and staffs.

Librarian Intern, Public Library of Paraná, Brazil 2018 – 2020

Supported daily operations of public library, assisting patrons, managing materials, and advising on available reference and other resources. Utilized internal system to manage check out, reservation, and hold functions for accounts. Collaborated with staff members to resolve technical and service issues.

●Quickly learned and mastered standard library procedures to ensure effective management of high volumes of digital and hard copy materials.

ADDITIONAL EXPERIENCE

Portuguese/English Tutor, Independent Engagements, Miami, FL

Barista/Cashier, Bunker Coffee Shop, Brazil

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