Entry Operator Administrative Assistant
Resume:
DONNA L. MCMATH
************@*****.*** (***) *** - 9555 Lanham, Maryland 20706 WWW: Bold Profile
Summary
Skilled Program Analyst/Administrative Assistant/Data Entry bringing over 25 years of experience in the Technology/Telecommunication industry. Well-organized, efficient and meticulous professional with expertise in Performance Data systems. Familiar with applying Data Analysis to enhance decision making and program planning.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
●Strategic Planning Abilities
●Advanced Payroll Skills
●Planning & Organizing
●Risk Assessment Expertise
●Data Analysis Experience
●Training & Development
●People Skills
●Data Management
●Flexible Schedule
●Good Work Ethic
●Organizational Skills
●Friendly, Positive Attitude
●Customer Service
●Reliable & Trustworthy
●Maintenance & Repair
●Critical Thinking
●Microsoft Office
●Computer Skills
●Advanced Teams/SharePoint Skills
●Concur Government Edition CGE travel System
●Integrated Time and Attendance System (ITAS)
Experience
Oasis Systems, LLC/DKW Communications/OPTIMUS Washington, DC
Program Analyst/Administrative Assistant
02/2005 - 06/2023
●Performed in-depth analysis to help solve diverse problems with program implementation and operations.
●Performed quality assurance to assess data and validate results.
●Created customer-facing reports and documents to maximize transparency.
●Delivered [weekly/monthly] reports to chart facility reliability and note inefficiencies.
●Documented research findings and prepared polished reports highlighting results and comparison trends .
●Assisted management with planning and logistics for program activities.
●Produced and distributed memos, newsletters and other forms of communication.
●Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
●Drafted professional business documents for various managers and executives.
●Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
●Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
●Handled incoming calls and directed callers to appropriate department or employee.
●Kept office equipment functional and supplies well-stocked to promote efficient operations.
●Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Staffing Agency Kelly Services Washington, DC
Administrative Assistant/Office Manager/Membership Coordinator
03/2004 - 01/2005
●Answered phone calls and emails to provide information, resulting in effective business correspondence.
●Provided secretarial and office management support while building cooperative working relationships.
●Inventoried and ordered supplies for office.
●Scheduled appointments, meetings and events for management staff.
●Responded effectively to sensitive inquiries or complaints.
●Coordinated appointments, meetings and conferences.
●Maintained accurate department and customer records.
●Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
●Developed administrative processes to achieve organizational objectives and improve office efficiency.
●Prepared and prioritized calendars and correspondence.
●Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
●Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
●Used voice recorder or notepad to compose and transcribe meeting minutes.
Verizon Global Networks Greenbelt, MD
Executive Administrative Assistant (Retired)
10/1982 - 11/2003
●Managed director's calendar and prepared meeting agenda and materials.
●Arranged appropriate travel, agendas, necessary contacts and other information for executive travel.
●Coordinated meeting and work schedules for staff teams and executives.
●Managed external contacts and kept track of periodic communication needed for priority actions.
●Created communications to share company updates and events.
●Maintained company confidence and protected business operations by keeping sensitive information confidential.
●Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
●Set up meeting and event logistics for senior management and updated calendars.
●Screened phone calls for executives to instantly identify priority clients calls.
●Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
●Managed daily invoices, reports and proposals.
●Facilitated meeting agendas and distributed support materials in advance for successful sessions.
●Leveraged word processing software to create letters and memos.
●Obtained signatures for financial documents.
●Conducted research and collected and analyzed data to prepare reports and documents.
●Followed proper accounting and bookkeeping procedures to support audits.
●Made travel arrangements to provide executives seamless and travel policy-approved business trips.
Education and Training
Stratford Career Institute of Washington, DC District Of Columbia
Certification in Administrative Assistance And Secretarial Science
10/2004
Accomplishments
●Consistently maintained high customer satisfaction ratings.
●Contributed to team to achieve positive work performance ethics, earning recognition from upper management, customer and received financial/certificates of gratitude rewards.
Activities and Honors
●Awarded OASIS Quarterly Certificate of Employee Excellence, 2021
●Recognized by DOT for supporting the 2012 Federally Employed Women, Mentor Program, March 2013
●Awarded DKW Communications, Inc. Certificate of Employee Excellence, 2011
●Awarded DKW Communications, Inc. Certificate of Employee Excellence, 2010
●Received recognition from FAA for supporting the ATO Summit Conference, October 2006
●Awarded Employee of the Month Certificate, VERIZON Global Network, Inc., February 2001
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