Office Specialist

ROBYN MCLAUGHLIN

**** ********** *****, **. *******, MO 63303 314-***-**** ****************@*****.*** OBJECTIVE

I am seeking part-time employment where my extensive skills and experience will maximize employer benefits. PERSONAL PROFILE

Motivated, personable education professional with a successful work resume. Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Experience with handling sensitive, confidential records. Flexible and versatile and able to maintain a sense of humor under pressure. Poised and competent with a demonstrated ability to easily transcend among a variety of cultural, educational, and professional differences.

In addition, I am strong planner and problem solver who readily adapts to change. I am a diligent professional who can work independently to achieve results and strive to exceed expectations. My work experience allows me to juggle multiple priorities and meet deadlines without compromising quality. PROFESSIONAL EXPERIENCE

August, 2003 -

Present

Teacher, St. Charles West High School – City of St. Charles School District

· Create and maintain an effective classroom environment conducive to learning

· Design and implement lessons that meet learning objectives and achieve student master of material.

· Identify individual difference among students and develop methods by which each individuals needs are managed.

June, 1999 – April

2003

May, 1983 –

May 1998

Senior Accounting Associate, Western Union Financial Services

· Responsible for maintaining contracted service level agreements with various vendor clients.

· Analysis and research to completion inquiries from vendor customers.

· Maintain and nurture a close relationship with vendor customers, technical support base, and members of the Western Union agent network.

Customer Relations Specialist, Western Union Financial Services

· Processed consumer complaints and inquiries.

· Identified service deficiencies and provided equitable solutions to ensure consumer satisfaction.

· Extensive experience in effectively interfacing with people at all levels of the organization. Page 2

EDUCATION

January, 2001 -

August, 2003

July, 2000 -

December, 2001

June, 1999 - June,

2000

M.A.T. Master of Arts - Teaching, St. Charles, MO, Lindenwood University M.B.A. Master of Business Administration – concentration Marketing, St Charles, MO, Lindenwood University

B.A. Business Administration, St. Charles, MO, Lindenwood University SKILLS & ABILITIES

Professional attitude

Problem solving skills

Diligent worker committed to excellence and exceeding expectations

Extensive Microsoft Office Suite knowledge

Vast customer service experience

Well versed with Google Workspace applications

Contact this candidate