Customer Service Assistant Manager

ERIK FRIAS

New York, NY ***** 424-***-**** adxora@r.postjobfree.com

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Tireless COVID-19 Testing Site Manager eager to take ownership of diagnostic performance and provide impactful benefits to community health. Proficient at wide-scale multi-tasking. Rapidly adapts to changing testing protocols and fluctuating positivity rates. Passionate about helping communities combat and defeat COVID-19. Attention to Detail

Dependable and Responsible

Multitasking Abilities

MS Office

Problem-Solving

Critical Thinking

Maintenance and Repair

Decision-Making

Team Leader, COVID-19 P.C.R Testing Sites, 02/2022 - 02/2023 Labworqs Inc – 34th St 5th Ave

Mentored and guided group of 13+ employees to foster proper completion of assigned duties. Built strong relationships with customers through positive attitude and attentive response. Conducted training and mentored new team members to promote productivity, accuracy and commitment to friendly service. Maintained daily Inventory to facilitate successful material distribution. Managed 6-10 tents per day, tents were built up and closed down on daily basis. Supervised team members to confirm compliance with set procedures and quality requirements Driver, 01/2017 - 03/2019

Uber/ Lyft – New York, NY

Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service. Picked up riders at designated locations and greeted upon vehicle entry. Used GPS to determine fastest route to destinations in order to save riders money and maximize availability. Cleaned and sanitized rideshare vehicle to avoid germ and infection spread. Delivered over 1000 passengers to destinations safely and on time Pointed out landmarks and other points of interest to passengers Remained calm and poised in emergent situations

Obeyed 100's of traffic laws everyday.

Assistant Manager, 04/2011 - 06/2014

Sprint Mobile – New York, NY

Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Offered and encouraged clients to take advantage of great deals on 100's of varying promotions. Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Reviewed sales and gross profit report to assess company efficiency. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate. Associate of Arts: Fine Arts, 06/2019

LA GUARDIA COMMUNITY COLLEGE - Queens, NY

English

Native or Bilingual

Spanish

Native or Bilingual

EDUCATION

LANGUAGES

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