Saloma Korkpor

* ******** ****** ****, ** *****

484-***-**** adxop7@r.postjobfree.com

PROFESSIONAL PROFILE

Hands-on, task focused professional with strong communication skills leveraging vast customer service experience. Pay close attention to detail for accurate and compliant documentation and able to function independently, identify problems, and implement resolutions with minimal direction and guidance.

oServe as initial contact and provided top-notch customer service.

oFollow policies, procedures, and guidelines to ensure consistent quality.

oConsistently model and inspire high levels of integrity.

oMicrosoft Office Applications: MS Excel MS Word MS PowerPoint MS Outlook.

oCommunication Platforms: Zoom Skype.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO, PPO, and POS) Workers Compensation

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION & ADDITIONAL TRAINING

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2022

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

CPR Certification

Parkland High School High School Diploma, 2016

PROFESSIONAL EXPERIENCE

Wells Fargo – Sioux Falls, SD 09/2020 – 01/2023

Phone Banker / Customer Service/Team Lead (Remote)

oInterfaced with customers via inbound and outbound phone calls.

oProvided technical assistance and site navigation.

oHelped customers dispute claims, provided information, and updated account information.

Heystone Human Services – Chambersburg, PA 05/2019 – 07/2020

Direct Support Professional

oSupported individuals with developmental disabilities in day and residential settings.

oProvided assistance with daily activities such as meal preparation and planning, medication administration, and personal care.

oFacilitated community involvement by accompanying individuals on outings in the community or providing transportation to work or other activities.

oReported changes in client condition, processed payments for services rendered, and documented services provided.

Walmart – Waynesboro, PA 05/2018 – 05/2019

Retail Cashier / Customer Service

oGreeted patrons, answered inbound phone calls, and handled questions and concerns from customers.

oHelped customers locate merchandise, stocked shelves, and provided excellent customer service.

oProcessed transactions, operated cash register, accepted payments, and balanced cash drawers.

Dorney Park – Allentown, PA 05/2015 – 10/2017

Crew Member / Cashier / Customer Service

oPerformed a multitude of tasks including food production and serving customers at the cash register.

oOperated cash register, accepted payments, and made accurate change.

oEnsured accuracy of cash drawer and kept work area clean and organized.

oWorked in a team environment and communicated effectively with managers and co-workers.

Rothrock Library – Schnecksville, PA 08/2016 – 05/2017

Library Assistant

oAnswered inbound phone calls, scheduled appointments, and provided computer access to patrons.

oHelped patrons locate books and navigated computer software.

oProvided technical assistance and completed various duties as assigned.

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