Administrative Assistant Customer Service

MIKE MELENDEZ JR.

**** *** **** *****, *********, TX 76001/ 903-***-****

SUMMARY:

Talented office professional with extensive experience in administrative assistant and office clerk positions. Utilization of people skills, decision-making capabilities, customer service and general office procedures, coupled with proven ability to bring extensive office skills experience, and teamwork capabilities. This resulted in adding value to stated positions. Organized and efficient with strong communication skills and the ability to manage multiple tasks in a fast-paced environment.

•Microsoft Office •Office Support •PeopleSoft

•Customer Service •Proprietary Software •Problem Resolution

•Leadership Experience •Oral & Writing Skills •Office Equipment

LANGUAGES: English and Spanish

QUALIFICATIONS:

· Practiced and maintained varied office skills and procedural knowledge for

maximum quality work.

· Consistently utilized and promoted excellent and knowledgeable customer

service to both internal and external customers, resulting in strong rapport

· Successfully helped to engender and establish successful teamwork scenarios.

· Independently determined and resolved customer issues and complaints as

well as mediated with supervisors and managers to obtain resolution for

customers.

· Integrated listening, communication, and leadership skills to supervise

employees, resulting in successful performance outcomes.

WORK EXPERIENCE:

Mexpress Transportation Inc., Dallas, TX- Transport Coordinator/ Customer Service

•Ross Stores, Mansfield, TX- Store Protection Specialist LeadArlington

•Independent School District, Arlington, TX - Special Education Bus Driver

•Mansfield Independent School District, Mansfield, TX - Special Education Bus Driver

•Rent-A-Center, Arlington TX- Customer Service

•Loaf N Jug, Bailey, CO- Cashier/Customer Service

•Mt. Bailey Coffee Shack, Bailey, CO, - Owner

•Denver Department of Human Services, Denver, CO - Administrative Support Assistant

•CoBank, Greenwood, CO, Letter of Credit Technician

•United Mountain Communities, Bailey CO, - Founding Member/Secretary

EDUCATION:

El Centro College, Dallas, TX

Coursework: Accounting

Eastfield Community College, Mesquite, TX

Coursework: Sociology

American International Banking

Southeast Tarrant County College

Trinity Tarrant County College

MILITARY SERVICE: United States Army, Fulda Germany

Certifications: Library Technician Certification

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