Charisse Hankins

Danville, VA *****

adxomu@r.postjobfree.com

+1-434-***-****

I am. hardworking individual who is all about team work. I am always ready to lean something new at my job so that my skills can advance and that I can become of valuable around the job. I have plenty of management skills and team leader skills also.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Shift Leader

Pie Five Pizza Co. - Danville, VA

July 2022 to Present

I am serve safe certified shift leader. My duties are to lead my shift day or night. I’m responsible for counting the drawers, making sure that my team provides excellent customer service making sure that stock and product is ready and fully up to standards for the next shift. My duties are also to imply the rules to make sure that everyone is following them. Most importantly, I am a team player I help my team I jump in I don’t mind getting it to position. Another one of my responsibilities is making sure that the stores inventory is done on Mondays if schedule to work on Mondays. Debt Collector

PRA Group - Danville, VA

June 2021 to July 2022

I am debt collector and my daily job is to discuss the customers accounts and read them laws of the debt accounts that they have with company and the goal is collect on the debt. Customer service also plays an minor role in the time of work as well. I’m always on time and follows the rules and I am team player. Customer Care Representative (CCR)

Continuum Global Solutions - El Paso, TX

November 2020 to June 2021

• Customer service/ REMOTE JOB

1. data entry

2. trouble shooting

3. sales

4. billing

5. incoming/outgoing calls

CNA - Certified Nursing Assistant

SOVAH HEALTH - Danville, VA

October 2018 to September 2020

Patient Care such as assisting them with daily actives, bathing, feeding, getting vital signs, dressing them and many more things and provide them with the best customer service care as well. I was also a team leader there as well.

CNA

Roman Eagle Rehabilitation and Health - Danville, VA November 2016 to October 2019

1. Patient Care

2. Vitals

3. Charting

Server/Bartender

Red Lobster - Danville, VA

July 2015 to March 2017

Took orders, served food, drinks and handle take out orders, busted tables and had amazing customer service skills

Cashier/Customer Service

Wendy's - Danville, VA

March 2012 to January 2015

I was a manager for about three years which gave me the skills to learn how enter data and pull drawers and count product to get products and things of that nature for the store. I have excellent customer services skills and very multitasking person as well. Customer Service Representative

Televista - Danville, VA

August 2012 to January 2014

Answer calls, taking payments, trouble shooting and much more Education

College in Nursing

Danville Area Community College - Danville, VA

August 2019 to Present

Medication Aide in Nursing

Danville Community College - Danville, VA

September 2016 to October 2016

Certified Nurse aide in Nursing

Danville Community College - Danville, VA

August 2016 to October 2016

N/A in Med Technology

Danville Community College - Danville, VA

2011 to 2015

High school diploma or GED

Galileo Magnet High School - Danville, VA

August 2008 to June 2011

Skills

• Medical Terminology (1 year)

• Microsoft office (10+ years)

• Excel (2 years)

• Cashier (5 years)

• Nursing (7 years)

• Vital Signs (7 years)

• Critical Care Experience

• Hospital Experience (3 years)

• Patient Care (7 years)

• Caregiving (7 years)

• Typing (10+ years)

• Charting (5 years)

• Front Desk (3 years)

• Live chat

• E-commerce

• Customer support (10+ years)

• Data collection

• Computer Skills (10+ years)

• Cash handling (10+ years)

• Banking

• Shift Management (4 years)

Certifications and Licenses

CPR

September 2018 to September 2019

CNA

March 2019 to March 2020

Assessments

Nursing Aide Skills — Expert

October 2020

Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Expert

Call Center Customer Service — Highly Proficient

October 2020

Applying customer service skills in a call center setting Full results: Highly Proficient

Customer Service — Proficient

October 2020

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate