Forklift Operator Material Handler

Robert Paul Knight

*** ******** ***.

Opelika, Al. 36801

Cell: 334-***-****

Email: **********@*******.***

Work History

Auburn University, Auburn, AL. (7/02 to 4/23)

Associate Telecom Engineer Central

I work to resolve customer telecommunication issues and requests throughout campus. I maintain campus telephone cable records to assure customer information is accurate. I am responsible for the repair, maintenance, design, and installation of a variety of telecommunications/television systems, networks, equipments, components and cables. I Work in conjunction with the ordering of OPX and 1FB circuits for off campus telecommunication needs. I interface with AT&T to verify final testing and acceptance. I am on site at times with the TELCO technician to ensure the circuit was installed to the drop off point needed. Work involves testing, repair, assembly, integration, design, evaluation, modification, fabrication, and maintenance. All job duties require a practical knowledge of science, mathematics, engineering, and computing systems. From 3/2011 to 8/2021 I was heavily involved in migrating the Auburn University campus telephone system to Voice over Internet Protocol (VOIP). Duties included installing, configuring and managing Auburn University’s in-house IP telephone communication systems, including their software architecture and hardware components.

InView, Valley, AL. (12/01to 4/02)

Telecommunications Coordinator

I verified charges and insured accuracy on monthly bills for all telecommunication services. I completed a monthly telephone statement and would submit all charges for payment. I assisted the Video Conferencing Technicians in the InView technical center. I performed video certifications; videoconference set up with customers across the United States. I was responsible for ordering all telecommunication circuits whether it was in house or for outside sales representatives. This included business lines, voice mail, and various types of communication circuits.

ITC Deltacom, West Point, GA. (7/01 to 10/01)

Network Design Engineer

I was responsible for the design of DS3, OC-3, OC-12 OC-48 circuits on the company network, utilizing company provisioning system (TBS) and supporting the Test and Activation department with coordinated activation and testing of access and tail circuits associated with the backbone circuit. I engineered circuit layout reports and circuit designs, utilizing provisioning system (TBS), within engineered specifications in response to customers needs. I generated CFA, LOA, and DLR documentation of circuit designs through the use of company systems.

Powertel Inc, West Point, GA. (5/00 to 6/01)

Associate Engineer - Network Design/Provisioning Engineer I was responsible for the design of Powertel's voice network. This included a variety of telecommunication circuits. I designed, documented, implemented, and coordinated all circuits. I ordered and tracked new circuits until final testing and acceptance had occurred. Provisioning Engineer: Ensured the ordering of various types of telecommunication circuits. I interfaced with many telephone carriers such as MCI, AT&T, and many other smaller TELCO companies to verify charges of circuits and to assure final testing and acceptance. I was responsible for the accuracy of all order tracking sheets, DS1 Routing sheets and any other records necessary for documentation. I participated in corporate meetings and team meetings to help in resolve difficulties that hampered completion of installations.

Powertel Inc., West Point, GA. (12/98 to 05/00)

Network Analyst

I monitored Powertel's PCS telecommunications network from our 7x24 Network Operations Center located in West Point, GA. I worked in conjunction with the Powertel Customer Service Call Center to resolve individual customer issues and problems. I retrieved customer accounts to investigate billing discrepancies and issued credit to customer accounts as needed. One on one contact with the customer was often the most efficient solution to solving the individual’s problem. Interstate Fibernet, West Point, GA. (07/97 to 12/98) Network Operation Center Technician

I assisted in monitoring network / systems performance by identifying system and traffic problems and utilizing skills to correct them. I updated customer service orders and verified accuracy of charges for various types of telecommunication circuits. I worked in conjunction with other telephone carriers in order to solve network issues. I was responsible for updating and documenting information on customer service orders as needed.

(Held these non-telecommunications jobs while enhancing academic records) Ampex Corporation, Opelika, AL.(1990-91) material handler, shipping and receiving, forklift operator. MasterLock Auburn, AL. (1991-97) material handler, shipping and receiving, forklift operator. Certificates

Nortel DFMS systems. Interstate Fibernet on site training given by Nortel, 9/97. Introduction to Map Info 4.5, Map Info training facility, Atlanta, GA. 11/97. CMS 40 System Survey, Ericsson training facility, Richardson, TX. 12/98. AXE 10 Operation and Maintenance, Ericsson training facility, Richardson, TX. 5/99. Introduction to Excel, Powertel on site training given by Mud Creek Computer Solutions, 8/00 Intermediate Excel, Powertel on site training given by Mud Creek Computer Solutions, 8/00 SS7 Signaling and Protocols. Powertel on site training given by Crown Castle, 9/00. Modular (MICS) 7.0 Hardware Overview, Installation And Programming training given by Global Knowledge. Raliegh, NC. 3/05

Audiocodes VOIP and SIP Fundamentals Auburn University on line training Audiocodes Academy, 6/21. References Available upon Request

Contact this candidate