Customer Service Senior Solutions

Scott A. Rainey

Details

**** ****** ***** **** ***** Marlboro MD, 20772 240-***-****

*************@*****.***

Core Competencies

Ability to Multitask

Great Customer Service

Dependable and Reliable

Dedicated team player

Languages

English

Hobbies Cycling Music

Cooking

Profile

Dynamic and experienced professional with vast experience in customer service and support. A versatile team player with a passion for interacting with people and learning new professional experiences within an organization.

Employment History

Enterprise Architect at Hinz Consulting, Herndon, VA

December 2017 — January 2023

Provided technical writing and gap analysis for technical proposals.

Provided technical guidance to clients for telecommunications services.

Created and presented technical reports for company stakeholders.

Facilitated cross-functional team meetings.

Senior Solutions Engineer at Verizon Enterprise Solutions, Silver Spring, MD

February 2013 — May 2017

Conducted in-person customer technical discovery meetings.

Created network diagrams and PowerPoint slide presentations that outlined critical business and technical requirements impacting future growth.

Coordinated meetings to debrief stakeholders on overall technical proposal progress.

Scheduled and conducted facility tours and delivered proof-of-concept presentations.

Provided solution overview presentation during post-award implementation meetings.

Education

Bachelor of Science, Bowie State University, Bowie, MD

September 1989 — May 1996

Emphasis on Small Business and Entrepreneurship

Training and Development

COVID-19 Contact Tracing

Certificate ITIL Fundamentals v3

Microsoft 365

References

References available upon request

Contact this candidate