Customer Service Associate

CYNTHIA CARR

*** *** ***, *: 1-919-***-**** ***************@*****.***

SUMMARY

Tech-savvy self-starter with solid background as hardworking Coordinator . Proven skills in setting up and maintaining equipment to facilitate smooth operations. Effectively juggle many roles with strong prioritization, multitasking and planning abilities.

Capable Line Coordinator specializing in Manufacturing operations and knowledgeable about managing schedules, supporting projects and serving customer needs. Bringing 19 years of experience and the motivation to drive improvements in all areas of operations.

Knowledgeable professional expert in streamlining processes, supervising team members and performing various tasks. Committed go-getter with team player attitude and ability to remain calm in stressful situations.

SKILLS

Sales techniques

Safety regulations

Effective communication

Employee management

Quality assurance

Process improvements

Inventory control

Customer service

Stockroom procedures

EXPERIENCE

08/1999 to Current

Conversion Line Coordinator

Vinventions LLC Zebulon, NC

Assessed finished items for defects and ordered reworks to eliminate irregularities.

Trained machine operators to perform and document quality inspections and audits.

Implemented best practices and streamlined workflows to maintain organized and safe plant environment.

Mentored newly hired employees, offering insight into job duties and company policies for easier transition to job position.

Implemented processes and procedures to keep employees on task and workflows running efficiently.

Managed weekly inventory and supply tracking, noting items requiring reorder.

Compared project requirements against project deliverables to determine any last-minute changes needed.

Performed quality assurance processes to support data warehouse improvements.

10/1990 to 08/1999

Assembly Line Production

Fawn Plastics Middlesex, NC

Supported quality assurance by visually inspecting items and removing defect parts.

Collaborated in team-based environment to maintain line productivity and meet expected deadlines.

Boxed, labeled and moved items to keep production lines moving swiftly.

Maintained work areas organized and neat, which enabled swift cleanup following each shift.

Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.

11/2012 to 06/2014

Customer Service Associate

Kmart Corporation Rocky Mount, NC

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Educated customers on special pricing opportunities and company offerings.

Documented conversations with customers to track requests, problems and solutions.

Promoted branding initiatives while maintaining product displays to adhere to corporate standards.

EDUCATION AND TRAINING

High School Diploma

Ralph L Fike High School Wilson, NC

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