Building Coordinator End Associate
Resume:
Pennie K. Hawkins
*****************@*****.***
Skills
Healthcare billing
Dependability
Empathy
Active listening
Creativity Conflict resolutions
Decision-making Open-mindedness
Advance Computer skills
QuickBooks
Work History
Harris County Toll Road Authority (HCTRA) 02/2023- Current Answer inbound calls about questions or requests from customers or the public. Typically provided
services by phone, but also interact with customers face to face, by email or text, via live chat, and through social media. Specific duties are assisting with EZ tag accounts holders or violators helping customers with service problems, such as toll road violations, updating account information, assisting with creating a new EZ tag account, while providing all information that is needed for the customers accounts.
Walmart Front End Associate
08/2022 –01/2023
Provided member service by acknowledging and identifying member’s needs; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; promoting the company's products and services; providing guidance and support to members regarding member self-service check out.
Community Health Choice Patient Advocate 05/2022-08/2022 I was primarily responsible for, but not limited to responding to incoming inquiries as they relate to benefits and eligibility verification, claim status, authorization status, and complaints, accurate documentation recording of all calls; effective follow-up of calls, as required; and proper electronic routing with effective documentation skills while maintaining confidentiality per HIPAA guidelines.
Alorica Inc. Pharmacy Help Desk Representatives 10/2021-03/2022 The first point of contact for pharmacies and doctor's offices seeking technical assistance over the phone or email. Performing remote troubleshooting through diagnostic techniques and pertinent questions about members and their prescription medications. Determining the best solution based on the issue and details provided by the client. Beginners World Learning Academy Teacher 12/2012 – 04/2016 Extensive training and education in early
childhood development to enrich the children through educational curriculum and implementing learning objectives into fun activities. Planned and organized classroom instruction, workshops, presentations, and training sessions.
Right At Home Staffing Coordinator 09/2009 – 08/2012 Monitored over all staffing hours for efficiency and made changes when necessary. Routinely evaluated the overall resident care within their homes. Recruited, hired, trained, and coached over 60 new employees per year. Provided thorough supervision from week to week over caregivers to ensure they are in accordance with policies and procedures. Investigated and reported issues relating to patient care or conditions. Reviewed and approved payroll. First Convenience Bank Center supervisor
12/2008 – 02/2009
Provided several services to customers ranging from important advice about their accounts to dealing with an arrangement of complaints to listen, accessing and solving issues. On call throughout the day doing several tasks that include selling financial services, accessing and updating accounts via computer and always trying to meet the target of marketing. Managed sales associates time to assist branch managers with duties as needed. Denton State School Building Coordinator 11/2006 – 12/2008 Maintained accurate records of patient care condition, progress and concerns. Observed and documented patient status and reported patient complaints to the case manager. Scheduled and
accompanied clients to medical appointments. Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs. Education and Occupational License
San Jacinto College, Nursing Expected Graduation Date: 2017
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