Service Representative Data Entry
Resume:
Michelle Horton
Attention to detail, and customer service
Gaffney, SC 29341
****************@*****.***
I've got a few good years left in me. I'm getting older, but I am still willing to work with a team that is willing to do the job to your satisfaction.
Work Experience
Customer Service Representative
Boost Mobile - Gaffney, SC
January 2021 to March 2022
• Sales, programming and set-up of new phone service
• Customer support
• Open and closing with Excel programming for inventory and costs
• Training
• Inventory and insurance on phone as well
Took some time off to raise my now 7 year old son, and take care of my parents whom were in hospital beds for a couple of years.
( They are no longer with us)
Collections Specialist
Kars "R" us - Spartanburg, SC
February 2014 to August 2017
Processing payments arranging payment schedules. And general office details. Also made arrangements to make accounts current.
• Provided assistance to clients
• Assisted customers in person
• Explained products and benefits
• Inventoried stock
• Operated the cash drawer
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Wrote call center scripts
• Helped with contracts and title searches
• Assisted with having past due accounts of $20,000 reduced to less than $10,000 in less than 90 days. Education
Associate in Business Administration
Central Carolina Community College - Sumter, SC
January 1993 to August 1993
Skills
• Cold Calling (1 year)
• Accounts Receivable (3 years)
• Insurance Verification (3 years)
• Negotiation (3 years)
• Sales (10+ years)
• Accounts Payable (4 years)
• Microsoft Excel (1 year)
• English (10+ years)
• Customer service (10+ years)
• Microsoft Word (6 years)
• Bookkeeping (6 years)
• Microsoft Office (5 years)
• Data entry (4 years)
• Computer skills
• Payroll
• Administrative experience
• Office manager experience
• Microsoft Outlook
• Typing
• General Ledger Accounting
• Event Planning
• Bank Reconciliation
• Journal Entries
• Balance Sheet Reconciliation
Assessments
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
March 2022
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Proficient
March 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Attention to detail — Familiar
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity Full results: Proficient
Verbal communication — Familiar
October 2020
Speaking clearly, correctly, and concisely
Full results: Familiar
Data entry: Attention to detail — Familiar
March 2022
Maintaining data integrity by detecting errors
Full results: Familiar
Scheduling — Proficient
March 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Call center customer service — Proficient
March 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Sales fit — Familiar
March 2022
Measures the traits that are important for success in sales positions Full results: Familiar
Managing accounts in QuickBooks — Completed
March 2022
Using QuickBooks software to manage business financials Full results: Completed
Bookkeeping — Completed
March 2022
Calculating and determining the accuracy of financial data Full results: Completed
Filing & organization — Completed
March 2022
Arranging and managing information or materials using a set of rules Full results: Completed
Sales skills — Proficient
March 2022
Influencing and negotiating with customers
Full results: Proficient
Working with MS Word documents — Proficient
March 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Spreadsheets with Microsoft Excel — Completed
March 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed
Typing — Completed
March 2022
Transcribing text
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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