Customer Service Pharmacy Tech
Resume:
PAGONA (PENNY) DUNN
Email: ****.***@*****.***
Cell: 818-***-****
I am a motivated and versatile supermarket management & customer service professional seeking a new career challenge. Demonstrating exceptional time- and staff-management skills, I thrive in challenging settings. With 20+ years of experience in hiring, training, and evaluating staff; scheduling; inventory; and promotions, I welcome the opportunity to put these skills to work in any retail or other business setting.
Experience
1997 - Present The Kroger Company (Hughes Market - Ralph's Supermarkets)
2020 - present Front End Lead & Person-In-Charge
●Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
●Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
●Assist with monitoring and control supply expenses for the department.
●Assist with managing cash, the transfer of all money to/from the registers and store safes, sales and cash items and records for the store.
●Manage Front-end associates including cashiers, customer service clerks to provide adequate department coverage. Act as Person in Charge in absence of Store Manager
●Order and maintain all proper inventory levels
●Provide mentoring and training for all associates assigned on the Front End.
●Stay current with present, future, seasonal and special ads, assist in promotions
●Create displays and planks to increase reach sales and profit goals
●Adhere to all food safety regulations and guidelines.
●Interview, hire, train and evaluate new associates
●Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
●Inspecting equipment and notify the appropriate department or store manager of any items in need of repair.
●Report all safety risks, issues, accidents and illegal activity, including: robbery, theft or fraud.
2003 - 2020 Bakery Manager / District Bakery Coordinator - District 1, CA
●As District Coordinator from 2020 - present; responsible for the on-site training of new associates on baking principles; food and equipment safety; on-going skills training and evaluations for 25 stores in the Ventura - Porter Ranch CA District
●Prepare bakery items per customer requests using proper bakery equipment.
●Inform customers of bakery specials and offer product samples and recommendations.
●Prepare foods according to the food temperature logs and follow cooking instructions.
●Create and execute sales promotions in partnership with store management.
●Establish performance goals for the department and empower associates through collaboration and teamwork to meet or exceed targets.
●Prepare foods according to the food temperature logs and follow cooking instructions.
●Create and execute sales promotions in partnership with store management.
●Inform and educate department associates about current, upcoming and special in-store promotions especially promotions that affect the Bakery.
●Implement the merchandising plan for the department.
●Monitor and control expenses for the department and take appropriate action on all financial reports.
●Schedule for price changes and the update of tags and promotional signs.
●Plan, organize and supervise the inventory process.
1999 - 2002 ReSet Team Member
●Work the overnight shift performing display work and store footprint reorganization
●Reset fixtures and merchandise according to schematic & Planograms
●Stock shelves/displays, as required
●Prepare merchandise for shipping or storage
●Comply with all safety guidelines and standards
●Ensure the store remodel best practice guidelines are followed
1997 - 1998 Front End Customer Service - Grocery Bagger
●Box and bag customer orders
Education
1997 HIgh School Diploma
2002 State Board Licensee - Newberry School of Beauty
2021 Pharmacy Tech Certification
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