Data Entry Service Rep
Resume:
Andrea Powell
Capitol Heights, MD *****
adxofa@r.postjobfree.com
Hardworking student seeking employment. Ready to utilize my skills and passion to further the mission of a company.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Rep
Destiny promise outreach center - Bowie, MD
April 2018 to August 2022
• Handle member inquiries.
• Represent Health Plan by answering and documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines or queues.
• Respond with empathy to complaints and concerns from members concerning Health Plan benefits, account status, payment history, and medical services.
• Initiate contact with the appropriate Health Plan, medical group, and facility personnel to obtain information relevant to the concern or inquiry as needed.
• Evaluate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.
• Document according to procedure.
• Assist department in reaching call handling goals, first contact resolution goals, complaint resolution compliance, member retention, and making return contact as warranted.
• Complete required training (including, but not limited to, annual certifications) and understand how to use tools available to recall necessary information.
• Effectively diffuse anger, tension, and hostility, within regulatory guidelines, of members expressing concerns about KP.
• Maintain awareness of the way performance and actions affect members and KP’s financial stewardship.
• Be open and receptive to feedback, and change behavior to improve performance. COVID-19 Screener
Cian Diagnostics - Frederick, MD
September 2021 to January 2022
• Collection of nasal/nasopharyngeal specimens from middle school children/ Elementary schoolers for PCR and rapid antigen testing.
• Chain of custody, packaging, and shipping of specimens to a private lab.
• Ensuring a clean, professional environment/site.
• Managing a booking system and health portal with a high attention to detail. paramedical examiner PT Retention Specialist/Customer Service
Frontline Managed Services - Landover, MD
February 2017 to June 2019
• Responsible for handling inbound and outbound calls for customer retention. Maintains an up-to-date retention folder (Outbound calls) and is able to triage any customer issues which may arise.
• Provide customers with a vast knowledge of information on product benefits.
• Provide alternative pricing options and other retention offers to maintain existing customers under determined guidelines set up by the company.
• Complete all commitments offered to customers in a timely manner, i.e. callbacks and rate adjustments.
• Maintains accuracy and thoroughness in Data entry and has less than a 1% error rate each month. Maintains proficiency in team metrics on Customer Retention.
• Use training and educational tools to enhance customer service/retention skills.
• Perform data entry tasks associated with a customer's account.
• All other duties as assigned
Skills
• COLLECTION
• MEDICAL RECORDS
• PHLEBOTOMY
• VENIPUNCTURE
• CPR Certified
• Injections
• retail sales
• Patient Care
• EMR
• EKG
• Epic
• Scheduling
• Phlebotomist
• Customer Service (10+ years)
• Caregiving
• Vital signs
• Computer skills
• Laboratory experience
• Leadership
• Medical office experience
• Nursing
• EMT experience
• Medication administration
• Acute care
• Clinical research SKILLS
• Over four years experience in phlebotomy
• Skilled in maintaining safety for blood collection and handling
• Experienced in Venipuncture and Capillary puncture techniques
• Capability of reviewing the medical records
• Skilled at storing the blood samples safely
• Caring for the patients and donors
• Assuring quality
• Tracking the collected blood specimens by tagging, dating and noting down the time of collection
• Assuring safety of patients while taking blood samples Certifications and Licenses
First Aid Certification
CNA
BLS Certification
ACLS Certification
CPR Certification
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