Service Representative Material Handler
Resume:
Kunzah Usmani
Sacramento, CA *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Office Technician (Typing)
California Employment Development Department (EDD) - San Bernardino, CA July 2021 to June 2022
• Provide technical assistance and customer education regarding UI Online and UI BPO, log-in, navigation, and browser/display issues, as well as processing requests for password resets and to send user name
• Troubleshoot technical registration issues for UI Online and BPO related to error messages received, including the escalation of technical errors for additional research and resolution.
• Using the knowledge and application of detailed regulations, policies and procedures provides assistance to UI claimants by answering general UI Claim related questions.
• Perform general claim maintenance as specified to be performed by staff at this level.
• Ensure more complex calls are escalated appropriately for resolution by UI trained staff.
• Educate claimants on self-service options available through the EDD website and other available resources.
Customer Service Representative (Seasonal)
Covered California/Faneuil - Sacramento, CA
October 2020 to March 2021
• Provided administrative support to staff and assisted customers with enrollment, medical benefit inquires, and Covered CA website support.
• Maintained confidential and administrative files by utilizing encrypted emails, secure fax, and by following company's policy and procedures.
• Used Outlook calendars to maintain and create schedules, appointments, meetings and conference calls.
• Provided courteous and professional customer service to clients on each call by being friendly, knowledge, empathetic.
Material Handler 2
pro unlimited / Apple (Vop) - Elk Grove, CA
July 2019 to January 2020
• Tested Apple electronics function.
• Generated daily reports of inventory and testing results.
• Scanned items and packages and uploaded data into out system. Order Selector
Core-Mark International, Inc. - Sacramento, CA
December 2018 to June 2019
• Pulled orders according to sequencing on delivery route/run list.
• Insured application of shipping ID numbers on each carton or tote.
• Removed damaged merchandise from shipping lines and replaced as necessary.
• Verified accuracy of picks prior to release of orders from work station.
• Maintained clean, orderly workstation-returns supplies, merchandise to assigned locations and cleaned work area at end of production shift.
• Performed all tasks in compliance with Core-Mark safety policy and OSHA requirements.
• Performed other duties as required.
Sales Manager
Reliable auto sales service Orlando - Orange City, FL October 2015 to November 2018
• Responsibilities included advertising, Sales, Marketing, and Cashiering.
• Greeted customers, setup appointments, ordered parts and supplies, and other administrative tasks.
• Other duties included stocking, sorting, and moving parts up to 50 lbs.
• Monitored for theft and safety hazards to reduce risk and cost to the business. Customer Service Representative
The Ross Store - Orlando, FL
April 2012 to October 2015
• Cashier, face to face customer service, processing returns, exchanges and refunds, and managing lost and found items.
• Floor walker; picked up items and placed them on shelves, stocked merchandise, and assisted customers with item(s) location and questions.
• Team player, friendly personality, enthusiastic, self motivated, and a hard worker. Education
Associate in Arts (AA) in Business
Cosumnes River College - Sacramento, CA
June 2020 to Present
Associate in Economics
Government Women's College - Karachi
Contact this candidate