Data Entry Correctional Officer

LADOWELL WILLIAMS

*** ******* ****** ***. *** Pearson, GA 912-***-**** ***************@*****.***

Professional Summary

Customer service specialist with experience in lead generation, customer relationship management, and sales. Excellent financial management and communication skills allowed for positive outcomes in difficult situations. Detail-oriented. Productive. Correctional Officer dedicated to maintaining order in prison and jail settings by enforcing rules and regulations.

EDUCATION

High School, Atkinson County Middle & High School- Pearson, GA 31642

May 2017

Honors Grad

Top 20 of my class

GPA: 3.8

Experience

Insurance Agent- Globe Life Liberty National Division: The Cannington Agency- Waycross, GA

February 2023 to Present

Upsold additional products and services after determining the needs and requirements of the customer.

Built relationships with clients and provided excellent service through active listening skills.

Assessed existing coverage and aligned new products and services with long-term goals to determine financial needs.

Developed new business by giving financial well-being presentations to individuals and groups on term and whole life insurance.

Spent a significant amount of time with each customer, verbally reviewing and explaining documents to ensure that they were understood.

Reached out to potential clients through direct marketing techniques such as mailing and phone calls.

Obtained underwriting approval by completing an application for coverage.

Water Sewer Clerk- Pearson City Hall- Pearson, GA

July 2020 – February 2023

Updated documents such as city charters and municipal codes

Assisted in budget preparation, expenditure review, and budget administration, among other things.

Collaborated closely with city staff in the development and interpretation of city and department policies, as well as consulting with legal counsel and city officials on management issues.

Oversaw maintaining financial records and accounts.

Kept up with over 800 water accounts.

Issued our city business license.

Kept track of city property tax.

Corrections Officer- Coffee Correctional Facility- Nicholls, GA

May 2019- January 2020

Effectively interacted with staff, offenders, visitors, and the general public to maintain security within the facility.

Conducted regular patrols of the premises to ensure the safety of employees and visitors.

Ensured the safety and security of both staff and the general public by employing defensive techniques and physical restraints.

Oversaw inmate’s activities during breakfast, lunch, dinner, and recreation time.

Listened in on staff radio transmissions so that I could respond quickly to directions and emergencies.

De-escalated situations in the institution to avoid further danger.

Wrote violation and discrepancy incident reports for management.

SKILLS

Quote information

Data entry

Client needs analysis.

Weapons training

Natural leader

Safety and security

Relationship development

Customer service

Exceptional communication

Money handling

Budgets

Emergency response

Observant

Organization

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