Customer Support Team Leader

Resume

Umra Gulshan

Email: adxoc0@r.postjobfree.com

Mobile: 767-***-****

Objective

To look forward for an opportunity to make a unique identity in this huge and

competitive industry and to emerge as a successful team leader & contribute

to the success of the organization with hard work, dedication, motivation,

dynamism and integrity.

Professional Synopsis

Almost 6 Years of experience in Tele calling and Backend Processes.

1-Worked in Purva Associates [CPV Agency] as a Tele caller and backend

process for 2 years.

Experienced to do HDFC Credit cards verification.

Used to maintain MIS Report of IDEA (Prepaid) for the purpose of Tele

calling verification on a regular basis.

2-Worked in Bandwidth Pvt Ltd. as Customer Support Executive and in

backend process 2.6 years.

Experienced in handling Life Cycle Management in Airtel Telemedia including

Customer support and Payment collection.

Used to provide Back end support for field executives.

3- Worked in Lakshya Konnextions as MIS executive for 1year.

4- Worked in Reliance Communications PVT LTD as back end executive for 7

Months.

Training Programs

Have undertaken training on English Typewriting.

Computer Skills

Conversant with computer, internet and relevant software like Office XP.

Personal Skill set

Handling computers YES

Communication and YES

interacting skills.

Leadership and learning skills YES

Team Work and Motivational YES

Skills

Writing Skills YES

Educational Profile

Course Institute University/Board %

Sharada Karnataka State

SSLC Stree Secondary Education 69%

Samaja Board

Surana IND

PUC Karnataka PU Board 45%

College

Strengths

Very well organized and comfortable working in a multi tasking project

oriented environment while a highly effective team player who understands

the value of working together towards a common goal. Possess good verbal

and written communication abilities. Quick Learner and stable.

Personal Details

Name :

Umra Gulshan

Fathers Name :

Shahid Altaf

Husband Name :

Abdul Mudassir

DOB :

11-04-1992

Language Proficiency :

Good Command on English,Hindi and Kannada.

[Spoken and Written]

Communication Address : 3072, 4th cross, RajivNagar 1st stage, near

Madegowda Circle Mysore - 570019

Declaration

I hereby declare that the above mentioned information is accurate and true to

the best of my knowledge.

Place: Mysore

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