Kahaan Desai

adxobk@r.postjobfree.com San Diego, California 619-***-**** linkedin.com/in/kahaandesai

• Highly skilled and detail-oriented Data Analyst possessing 3+ years of experience with a proven ability in extracting valuable insights from complex datasets & expertise in statistical analysis, data visualization, and predictive modeling.

• I empower businesses to make informed decisions and drive strategic outcomes.

• Able to start working immediately Full-time/W2 without the need of any visa sponsorship. Education

MS Master of Science in Information Systems May 2023 San Diego State University, California

BS Bachelor of Science in Computer Engineering May 2021 Pandit Deendayal Petroleum University, India

Skills and Expertise

Data Analysis : Tableau, Python, R, SAS, PowerBI, SPSS, Excel (exceptional in Pivots, Lookups, Power Query) DBMS/Warehousing : SQL, NoSQL, ETL, BigQuery, SpotFire Statistical Analysis : Regression (Linear, Logistic), Exploratory Data Analysis, Hypothesis Testing, A/B Testing Communication : Excellent Stakeholder Management, Data Visualization, Business Intelligence, Negotiation Project Management : Oracle ERP, Microsoft Suites, Google Suites, Jira, Confluence, Miro, Kanban, ServiceNow Experience

Data Analyst Consultant, Benchmark Labs, San Diego (Capstone Project) Aug 2022 – Dec 2022

● Collaborated with multiple stakeholders to champion their analytical needs, including identifying critical metrics and KPIs, performed GAP and risk analysis between As-Is & To-Be process and design.

● Created interactive & impactful dashboards visualizations using Tableau to communicate complex data insights in a clear and compelling way.

● Presented Findings to non-technical stakeholders, translating data into actionable recommendations to drive decision-making and improve program effectiveness. Data Science Intern, Best Buy, San Diego Jun 2022 – Aug 2022

● Performed Competitive Analysis insights on customer complaints; recommendations led to a reduction of escalations by 20% and first-time resolutions for field agents were increased by 35%.

● Analyzed large data sets of customer complaints (1 million+ rows), using BigQuery on Google Cloud Platform, and developed business logic to help service agents annotate complaints, slicing and dicing for actionable results.

● Undertook agile frameworks in the R&D division by partnering with cross-functional teams (engineering, design, data science, operations)

Technical Program Manager, San Diego State University-IT Division, San Diego Sep 2021 – May 2022

● Responsible for technical support for 165+ classrooms, assisted 100+ professors by providing immediate live on-call assistance to resolve challenges. Systems included: Canvas, Zoom, Respondus, Mediasite, and ServiceNow.

● Configured Smart Classrooms by installing Physical Hardware such as zoom cameras (Aver, PTZ), ceiling array/disc microphones (Shure), document camera (Wolf vision), and other podium equipment across the campus.

● Program managed 5+ smart classroom projects E2E for university infrastructure improvements utilizing Trello. Business Data Analyst, Space Developers, India Jan 2020 - May 2021

● Led a team of 5 developers in the implementation of a new enterprise resource planning system, resulting in a project that was completed on time and within budget.

● Gathered and analyzed business requirements for a new customer relationship management system, resulting in a solution that improved customer satisfaction by 15%.

● Followed the SDLC throughout the project using Agile Methodology, while maintaining functional as well as non- functional requirements using Jira

Marketing Analytics Intern, Innovation and Incubation Center, India Feb 2019 – May 2019

● Built 20 campaigns quarterly and ensured they were 100% aligned with their target audiences, optimized report creation by saving 15-man hours per week