Eduardo Alonso Jr.

*** * ***** ******, *** **

West Covina, CA 91791

Phone: 626-***-****

E-mail: adxoas@r.postjobfree.com

Professional Experience

Watts Healthcare Corporation Los Angeles, CA

Informatics and Applications Analyst Sept 2021 - May 2023

● Project manage multiple work groups of management and providers for process improvement and workflow analysis.

● Assist with financial and performance analysis using Excel, including preparing and maintaining spreadsheets and pivot tables, entering and analyzing data, producing sophisticated and professional charts and graphs; drafting reports based on outcomes of analyses.

● Assist call center with baselines, goals and KPIs; Calls answered, Calls Dropped and Average hold and talk times.

● Design and create weekly, monthly, and quarterly operations/clinical dashboard for all providers to measure provider productivity; Visit Volume, Patient Wait Times, Patient Appointment Time Cycle, Scheduling Effectiveness (3NA), Payer Source Breakdown, Open Encounters, No Show Rates, Walk-in vs Appointments and Cancellations.

● Perform descriptive analysis using established KPI Dashboards and Monthly Revenue Reports to illustrate how the business applications are performing based on chosen benchmarks. John Wesley Community Health Commerce, Ca.

Management Associate/Program Analyst July 2017 - Sept 2021

● Provide project support, including meeting scheduling, minute preparation, meeting coordination and preparation, follow up communications, managing deadlines and performance reporting.

● Project manage multiple work groups of management staff and providers for process improvement, workflow, ROI, and cost benefit analysis.

● Assisted HR with HRIS data analysis projects including insights into HR metrics, employee turnover, workforce demographics, and other key performance indicators.

● Assist with financial and performance analysis using Excel and various databases, including preparing and maintaining spreadsheets and pivot tables, entering and analyzing data, producing sophisticated and professional charts and graphs; drafting reports and dashboards based on outcomes of descriptive and diagnostic analyses.

● Database and workflow creation for multiple departments and programs.

● Coaching data processing techniques, regression analysis, hypothesis testing, predictive and narrative analysis.

● Act as liaison between Operations management and clinic and program management staff. City National Bank Los Angeles, Ca.

Cost Analyst & Reporting Specialist June 2015 - March 2017 Middle/Upper Management Data support role, Designing and developing support tools, Develop data extracts as needed. Perform data discrepancy research and analysis. Perform balancing and reconciliation of data for verification totals.

● Cost Analysis via Invoice verification, General Ledger Verification and Departmental Budgeting.

● Budget preparation by identifying, analyzing and translating all changes/variations to better calculate projected future values for ongoing productions costs and projects.

● Ad-Hoc reporting and Check & Debit Card Reporting & data extraction. Planned Parenthood Los Angeles Los Angeles, Ca.

Data Analyst/Data Coordinator March 2008 - June 2015

● Designed and created dashboards templates in Excel & Access that track Key Performance Indicators, the efficiency and Progress of various departments.

● Developed automated reporting which has reduced the reporting cycle by 400%. New systematic workflow for efficiency.

● Lead, train and develop bilingual staff in customer service techniques and MS Excel usage.

● Automated a manual interdepartmental process that optimized work flow and created a paperless scheduling & reporting tool.

● Developed & Maintained Access Database for Marketing Department for statistical analysis of large quantities of data

* References upon request.

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Eduardo Alonso Jr.

747 N Azusa Avenue, Apt 37

West Covina, CA 91791

Phone: 626-***-****

E-mail: adxoas@r.postjobfree.com

*More information on any position by request.

Education

Mt. San Antonio College Walnut, CA

A.S. Database Management December 2014 - Present

ESTUR Merida, Mexico

Data Processing Diploma June 1999

● Honor student and selected member of the international case competition team. Certification and Awards

Personal Safety Certification November 2011

MS Excel Certification at Intermediate and Advanced Levels (2 & 3) June 2012 Six Sigma Yellow Belt Certification April 2012

SAS Software Course January 2012

MS Access Certification at Intermediate Level February 2013 Other

● Languages: English (Fluent), Spanish (Fluent).

● Monday.com Administrator for Project Management

● I2I Data Scraper power user.

● EMR user for Nextgen and eCW

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