Customer Service Call Center

Hazel Fuller-Edwards

*** ******* ***** ***** ******* Heights, Maryland 20743 301-***-**** *********@*****.********:blank

Highly experienced Customer Service Professional with a record of increased responsibilities. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Comfortable in interacting with all levels of the organization and public. Pursuing a position where I can utilize my work experience.

EDUCATION:

ALLEN SCHOOL OF HEALTH SCIENCES, Phoenix, Arizona Graduated: 12/2012

Medical Insurance Billing & Coding Certificate, Diploma Obtained, GPA: 3.83

QUALIFICATIONS:

Knowledge of ICD-9, CPT, HCPC Interpersonal Communication for Health Professionals

Health Information Management Filing Systems Management

Medical Terminology Medisoft version 16 software

HIPAA Law Education Medical Law and Ethics

Transcriber Mailbox -Developed Language Paradox 4.5

Reports and Documentation Up Selling/Sales

EXPERIENCE:

PRINCE GEORGES COUNTY BOARD OF EDUCATION, Upper Marlboro, Maryland 09/2013- 08/2022

Food Service Assistant

Prep food for meals to serve over 300 students and teachers per day.

Cook, Clean, and Cashier.

Inventory/ Production Sheet.

GIANT FOOD, INC., LLC, Landover, Maryland 10/1985 – 12/2010

Order Taking Coordinator

Provided excellent communication skills both oral and written for online and face to face customers.

Handled high volume of customer service and support calls for call center and maintained records of all calls incoming and outgoing.

Responsible for Supervisor duties and responsibilities in her absence.

Created, organized, and set up informational manuals which resulted in better access to information.

Processed orders via phone, web and fax and entered data and reports of product information.

Efficiently and effectively researched problems and responded to customers' needs in a professional manner.

Responsible for mailing of orders and correspondence to over 200 stores, customers, and vendors.

Consistently met deadlines of all orders that were taken and processed.

Order Taker Specialist

Assisted customers with planning for special occasions.

Successful cross selling and productivity increased sales 45% or more each month.

Message Center Switchboard Operator

Assisted all Store Personnel with incoming calls.

Handled all Vendors incoming calls for Sales and Marketing.

Responsible for District Managers, Product Supervisors, and Specialists of their time and place of where they were daily, this then was recorded and given to Supervisor.

SKILLS:

Superb customer service skills and training Reliable / Hardworking

Proficient in Microsoft Word /Excel Type 50 WPM

Attention to detail Adaptability / Flexible

ACCOMPLISHMENTS:

Employee of the month for 11 consecutive months, Presidential Awards 1989

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