Madison Ramirez

P. O. Box ******

New Braunfels, tx, 78131

830-***-****

adxo4w@r.postjobfree.com

SKILLS

Customer service

Answer telephone calls

Enter orders

Time management

Inventory control

Payment processing

Train staff

Performance evaluations

Manage operations

EXPERIENCE

Retail operations manager at Ulta Beauty

April 2023- Current

● Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.

● Managed the daily operations of multiple departments to maximize efficiency.

● Implemented cost-saving initiatives to reduce overhead costs.

● Resolved conflicts between employees and departments.

● Developed talented team, participating in hiring, coaching, and performance management processes..

● Utilized data analytics techniques to identify areas for improvement.

● Reviewed financial statements, sales reports, and other performance data to measure productivity.

● Set and implemented strategic goals and initiatives to align company with mission, values, and vision.

● Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.

● Adhered to corporate standards and regulations, encouraging safe and efficient operations.

Merchandise Service Coordinator at Ulta Beauty

May 2022- April 2023

● Supervised departmental employees

● Monitored inventory levels and kept adequate stock in product displays on sales floor

● Answered customer questions regarding store merchandise, department information and pricing

● Updated pricing and signage to complete product displays and educate customers

● Removed damaged, out-of-code, not-in-set and discontinued items from displays

● Interviewed and Hired new merchandising employees. provided effective training

● Ran markdown reports, managed store replenishment and analyzed buying reports

● Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility

● Scanned in and unloaded boxes of inventory

● Managed and motivated team to put out inventory weekly

● Helped adjust inventory accuracy weekly

Chanel Boutique Manager at Ulta Beauty

January 2022- May 2022

● Organized shelves to maintain store visual appeal, engage customers and promote specific merchandise.

● Provided positive first impressions to welcome existing, new and potential customers

● Helped customers locate products and checked the store system for merchandise at other sites.

● Maintained a full stock of inventory and properly sanitized my station to avoid spread of infection.

● Help push sales to meet a weekly goal

Part time Lancome boutique manager at Ulta beauty

September 2021-January 2022

● Help pushed sales to meet weekly goals

● Provided positive first impressions to welcome existing, new and potential customers

● Helped customers locate products and checked store system for merchandise at other sites.

Hill Country Forklift

Office secretary

March 2021-October 2021

● work with Quickbooks to create invoices

● File paperwork

● Organize paperwork

● Create spreadsheets

Daiquiri Depot, New Braunfels, TX

Manager

September 2020- February 2021

● Make weekly schedule for employees

● Manage employees and customers

● Responsible for opening and closing store

● Interviewed, trained and hired new employees

● Monitored and handled daily money transactions

Tobacco Haus Cigar Lounge, New Braunfels, Tx- Bartender January 2020- May 2020

● Introduce new cocktail promotions that were popular with customers.

● Checked IDs to ensure customers were of legal drinking age

● Used computer system to process credit card and cash transactions

● Oversaw special events such as trivia night to bring in customers and boost sales

● Organized glasses and cleaned bar equipment to stay ready for any customer need

● Consulted with customers to understand their desires and suggest the best product to meet their needs

On The Grind Coffee, New Braunfels, Tx - manager/ barista September 2017 - January 2020

● Overviewed staff and operations to present recommendations to senior leadership

● Maintained a clean and sanitized workstation

● Oversaw daily operations to ensure good work ethic from all employees

● Resolved problems, provide open communication, and recommend discipline and terminations

● Maintained record of daily operations and sales

● Make work schedule for employees every 2 weeks

EDUCATION

New Braunfels Christian Academy

● GPA- 3.6, graduated May 2017

● Graduated with honors; student scholar athlete

Boss Beauty Makeup Academy

● Graduated in 2021

● MUA Certified

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