Retail operations manager
Resume:
Madison Ramirez
P. O. Box ******
New Braunfels, tx, 78131
**************@*******.***
SKILLS
Customer service
Answer telephone calls
Enter orders
Time management
Inventory control
Payment processing
Train staff
Performance evaluations
Manage operations
EXPERIENCE
Retail operations manager at Ulta Beauty
April 2023- Current
● Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.
● Managed the daily operations of multiple departments to maximize efficiency.
● Implemented cost-saving initiatives to reduce overhead costs.
● Resolved conflicts between employees and departments.
● Developed talented team, participating in hiring, coaching, and performance management processes..
● Utilized data analytics techniques to identify areas for improvement.
● Reviewed financial statements, sales reports, and other performance data to measure productivity.
● Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
● Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
● Adhered to corporate standards and regulations, encouraging safe and efficient operations.
Merchandise Service Coordinator at Ulta Beauty
May 2022- April 2023
● Supervised departmental employees
● Monitored inventory levels and kept adequate stock in product displays on sales floor
● Answered customer questions regarding store merchandise, department information and pricing
● Updated pricing and signage to complete product displays and educate customers
● Removed damaged, out-of-code, not-in-set and discontinued items from displays
● Interviewed and Hired new merchandising employees. provided effective training
● Ran markdown reports, managed store replenishment and analyzed buying reports
● Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility
● Scanned in and unloaded boxes of inventory
● Managed and motivated team to put out inventory weekly
● Helped adjust inventory accuracy weekly
Chanel Boutique Manager at Ulta Beauty
January 2022- May 2022
● Organized shelves to maintain store visual appeal, engage customers and promote specific merchandise.
● Provided positive first impressions to welcome existing, new and potential customers
● Helped customers locate products and checked the store system for merchandise at other sites.
● Maintained a full stock of inventory and properly sanitized my station to avoid spread of infection.
● Help push sales to meet a weekly goal
Part time Lancome boutique manager at Ulta beauty
September 2021-January 2022
● Help pushed sales to meet weekly goals
● Provided positive first impressions to welcome existing, new and potential customers
● Helped customers locate products and checked store system for merchandise at other sites.
Hill Country Forklift
Office secretary
March 2021-October 2021
● work with Quickbooks to create invoices
● File paperwork
● Organize paperwork
● Create spreadsheets
Daiquiri Depot, New Braunfels, TX
Manager
September 2020- February 2021
● Make weekly schedule for employees
● Manage employees and customers
● Responsible for opening and closing store
● Interviewed, trained and hired new employees
● Monitored and handled daily money transactions
Tobacco Haus Cigar Lounge, New Braunfels, Tx- Bartender January 2020- May 2020
● Introduce new cocktail promotions that were popular with customers.
● Checked IDs to ensure customers were of legal drinking age
● Used computer system to process credit card and cash transactions
● Oversaw special events such as trivia night to bring in customers and boost sales
● Organized glasses and cleaned bar equipment to stay ready for any customer need
● Consulted with customers to understand their desires and suggest the best product to meet their needs
On The Grind Coffee, New Braunfels, Tx - manager/ barista September 2017 - January 2020
● Overviewed staff and operations to present recommendations to senior leadership
● Maintained a clean and sanitized workstation
● Oversaw daily operations to ensure good work ethic from all employees
● Resolved problems, provide open communication, and recommend discipline and terminations
● Maintained record of daily operations and sales
● Make work schedule for employees every 2 weeks
EDUCATION
New Braunfels Christian Academy
● GPA- 3.6, graduated May 2017
● Graduated with honors; student scholar athlete
Boss Beauty Makeup Academy
● Graduated in 2021
● MUA Certified
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