Tamaki Newberry Williamson

**** ***** ***** *****

Memphis, Tennessee 38141

901-***-****

adxo4v@r.postjobfree.com

Accredo Health Group, Memphis, TN 12/26/2021-Present

PCA-Patient Care Advocate

Date entry, high call volume, research, updating CPA / enrollment, scheduling patient’s order.

Transferring calls to correct team’s, active listen, taking payments, updating / adding insurance.

FLEX IBM Company, Memphis, TN 11/05/2018-11/26/2021

IBM / SPOC Customer Service Representative

Data Entry, 10 Key, Cisco system, Excel, Email’s / SAP system (terminal) to access the service parts orders.

Responsible for scheduling order’s within 3mins, responds to SLACK email’s within 5mins, work closely with UPS supply chain to insure of route order’s, location of driver’s with order’s, responsible for the entire 3rd shift nightly.

TEKsystem for Nike, INC, Memphis, TN 02/08/2014-11/02/2018

Business Analyst

Responsible for 10-15 employees and helping to refine the process of order entry, ensure accuracy order’s daily.

Work closely with manager, massive amounts of data and great communication is imperative.

10 Key, SAP, Excel, and MS Office, work with logistics planning department, overlook product errors and resolve it.

Aerotek for ADP Comprehensive Outsourcing, Memphis, TN 10/20/2012-01/26/2014

Document Coordinator

Process Sempra / ESI clients, pull deletes / answering any confirmation email for assigned client’s.

Assemble / File UPS and FED-EX packages, monitor orders / workflow, claims, and match checks for accounting department daily.

Adecco Staffing for Dealer Track INC, Memphis, TN 02/06/2009-10/10/2012

Data Entry Clerk

Processed car loan contract for multiple banks, accessing approval code, shredding of documents with shipping labels.

Accredo Health, INC, Memphis, TN 01/16/2003-02/02/2009

Administrative Assistant / PCR-Patient Care Representative

Extensive 10 keying, accuracy /clear verbal, written, and communication skills, called over 250 MDO’s for right fax #.

Responsible for stuffing / folding over 2500 unreachable letters daily, recorded corrections on any return letter daily.

Matching short prescription’s up with matching labels, assist Fertility / Infertility department, schedule order shipments, high call volume, research patient Insurance using ESD / RXHome systems to complete.

Memphis & Shelby County Health Department, Memphis, TN 11/16/2000-12/22/2002

Clerical Specialist A

Responsible for providing clerical support for two supervisor’s and six field environmentalist’s.

Responsible for certain reports, letters, referrals, and court case request, filing on daily basics.

Work closely with manger and supervisor daily, and responses to Mayor Action center complaints.

Kelly Services for MLGW-Memphis Light Gas & Water Division, Memphis, TN 02/06/1999-11/10/2000

Clerical Support II

Responsible for answering multi-phone lines, front desk, mail pickup’s and distribution each department.

Responsible for typing / recording job aid’s, data entry, set meetings with set up of lunch, and clean ups.

Responsible for approving employee time, data entry, customer service and verbal, written communications.

Education

Mesick Adult High School-Memphis, TN-High School Diploma 1997

References available upon request

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