Service Representative Customer
Resume:
Shaniqua Meyers-Smith
Bronx, NY 10475
(347) 872- 3649
adxo4e@r.postjobfree.com
Experience
Fairway/ShopRite, Bronx, NY
Bookkeeper
August 2021 - Present
Deliver great customer experience while handling reporting of store sales, deposits, receipts, crediting of store funds and complying with Company security procedures. Make sure all registers are fully balanced. Prepare weekly payroll and create weekly work schedules for over 230 employees. Handle HR functions such as employee write ups, personnel data changes, and vacation requests/time-off. Manage a staff of five at Customer Service and assist at self-checkout registers when requested. Customer Service Representative
February 2020 - August 2021
Handle home deliveries, monitor and assist at self-checkout registers, answer phones, respond to customer inquiries, cover cashiers when they go on break, and distribute merchandise to floor associates to be restocked to the correct departments.
Assistant Organic Dairy Product Manager
October 2017 - February 2020
Managed the organic dairy and frozen foods departments by checking shelf inventory restocking as needed, ensuring foods are not expired, merchandising products effectively, ordering items that are running low, and helping unload daily deliveries.
Customer Service Representative
May 2015 - October 2017
Processed customer returns, answered questions about merchandise, and managed exchanges; responded to service inquiries and coordinated resolutions with management and floor associates; distributed merchandise to floor associates to be restocked to the correct departments; covered cashiers going on break and maintained cash draw accuracy; completed shift start/end duties and generated reports for management; and answered customer service desk phone calls and routed calls to appropriate parties. Cashier
February 2015- May 2015
Opened and closed registers, assisted in training new cashiers, monitored cash limits and ensured quality customer service at all times; calculated total payments received during a given time period, and reconciled this with total sales and handled customer inquiries. 2
Lil Rain Makers, Bronx, NY- Substitute Teacher
January 2012- August 2014
Provided daily classroom support and interacted with the children; assisted provider in meeting physical, psychological, nutritional, and spiritual needs; prepared and served nutritious meals and supervised structured play during break times.
Addie Mae Collins, New York, NY - Substitute Teacher 2009 - 2010
Set up and arrange classroom activities; supervised play activities; helped with lunch and snack distribution; fostered a safe, positive learning environment; ensured good order and behavior in and out of the classroom, and accompanied the class on outings/trips. Hale & Hearty, New York, NY - General Manager
June 2008 - September 2008
Ran the day to day activities of the restaurant including: tracking timesheets, completing payroll; supervised approximately twenty employees; managed store/food inventory and ordered supplies; and handled all cash management (including bank deposits). Assistant Manager
June 2006 - June 2008
Assisted the General Manager in running the store. During this two year period I was being trained for the General Manager position.
Delivery Supervisor
September 2004 - June 2006
In charge of the Delivery Service Department, tracked deliveries, supervised the delivery crew of five and was responsible for making sure all deliveries went out correctly and were delivered in a timely manner. Cashier
September 2002 - September 2004
Cashier taking orders and ringing up orders/sales, making sure the correct orders were being made and the correct prices were being charged.
EDUCATION
Jacqueline Kennedy Onassis High School, New York, NY 10036
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