Customer Service
Resume:
Rhea Scanlon
Sales Associate/Cashier/Customer Service
Houston, Texas, United States
adxo2i@r.postjobfree.com
WORK EXPERIENCE
May 2022-December 2022
Sales Associate/Cashier/Customer Service
Ross Dress For Less
Tomball, Texas, United States
Greeting customers and assisting them as needed. Resetting departments, organizing merchandise for a Shoppable experience per company standards. Assisting customers at the fitting rooms, collecting unwanted items/ clothing to be returned to the sales floor. Handling transactions at the register to insure a efficient checkout to decrease waiting lines. Performing daily tasks as assigned by the MOD. March 2018-November 2020
Bartender
The Fountainhead
Houston, Texas, United States
Performed opening and closing duties. Including but not limited to completing shift paperwork, counting register money, handling monetary and credit transactions. Basic and extensive cleaning duties as needed. Greeting and tending to bar patrons and providing a pleasant, stress free atmosphere for our client's enjoyment.
July 2016-August 2017
Bartender
The Fountainhead
Houston, Texas, United States
Reason for separation from work being that Tropical Storm Harvey hit Houston in September 2017 while I was on a leave of absence. Unfortunately, we were devastated by Harvey, taking on about 6 feet of water in the house we lived in. I wasn't able to return to work until March of 2018. June 2015-July 2016
Shipping and Receiving Clerk
MtgFanatic.com
Houston, Texas, United States
Processing and preparing inbound products for drop shipping along with outbound products per the purchase orders placed via the company's website, telephone and mail. Printing shipping labels and scheduling deliveries through various logistic companies as needed.
Cashier/Customer Service
Spec's - Houston, TX
September 2014 to March 2015
Greeting customers, assisting them with finding sought after products as well as suggesting additional items they might be overlooking. Opening the register for start of business day, handling all transactions monetary, credit, debt and checks and processing the method of payment in accordance with company policy. Handling the end of business day paperwork, closing out the register and batching the credit card machines. Balancing the register drawer and preparing the deposit to be dropped. Accounting for any discrepancies, shortages due to refunds or returns and any pay outs made from the register during business hours.
January 2014-May 2014
Merchandiser
SASR
Houston, Texas, United States
Set ups and tear downs of marketing displays, remodels, resets, front end merchandising, pulling and cleaning shelves, replacing shelving that isn't safe or aesthetically appealing to the consumer/ business's image, pulling recalled, outdated or discontinued products, removing and replacing pricing labels in accordance with the client's specifications, pulling marketing advertisement signs and replacing them compliance with planogram specifications, Reading planograms and following schematics, keeping the store "shoppable" per client's standards as well as following company safety procedures. January 2013-April 2013
Retail Sales Associate/ Makeup Artist
Macy's, Inc
Houston, Texas, United States
Assisting shoppers in a broad spectrum of ways, whether they're making a purchase for themselves or looking to buy a gift for someone else. Assisting the clients with their purchasing needs from beginning to the point of sale, handling the transactions in an efficient timely manner, processing refunds and exchanges, balancing register drawer separating the opening register bank and deposit, turning in the deposit along with the appropriate paperwork to the closing Administrator. Throughout the shift keeping the displays, counters, shelves/ racks organized and aisles/ floor clean/ free of debris for safety and convenience. September 2004-April 2012
Bartender/Manager/Administrative Support
The Fountainhead
Houston, Texas, United States
Sales & Marketing
Handling all transactions on the pos system such as monetary, credit and debit purchases, balancing the drawer at shift end preparing the deposits and batching the credit card machines, tending bar and creating an amazing environment conducive for socializing and enjoyment.Client Relations, customer oriented, organizing, stocking as needed, cleaning throughout the shift, checking bathrooms etc. August 2011-March 2012
Bartender
The Concert Pub North
Houston, Texas, United States
Sales & Marketing, Promotions, Customer Relations, Event Organizing, Reservations, Special Requests, Tending bar and taking care of the patrons, keeping track of the open tabs and cash tabs, processing all transactions on the pos system, monetary, credit and debit, keeping track of the transactions throughout the shift, preparing and completing closing paperwork, balancing the register drawer, setting up the opening bank for the next shift and prepping the deposits for the drop. Bartender
Rowdy's - Houston, TX
June 2006 to August 2008
Greeted customers, assisted our clients with their orders and offered up sale where available, tended to our customers throughout the evening making sure their time was unforgettable and positive. Handled transactions, keeping accurate records for tabs to avoid mistakes on final bills. October 1999-January 2004
Bartender
Fort Worth City Limits
Houston, Texas, United States
June 1997-November 1999
Assistant Manager
Ashley Crest Apartments
Cypress, Texas, United States
Leasing Agent- Leasing apartments, Resident relations, submitting work orders & handling follow-ups. Prepping showroom apts & overseeing make-readies, collecting current and past due rent. Organizing & hosting the social events for the residents and staff as well. Filing, market analysis, answering phones and walking/ showing the property while keeping a connection w/ the prospective resident, giving examples the amenities and what our property had to offer.
Assistant Manager of a 300+ unit rehab property. I oversaw the rent collections, property liens, evictions, as well as entering work orders for daily maintenance tasks and resident requests. Walk-thrus on make ready's and move outs. I also processed the applications and prepared the leases upon approval. Walked the property at open and close to keep up with the landscaping/ general cosmetic appearance of the property and to check the LA Gates
EDUCATION
-1997
High school diploma
College of the Mainland
Texas City, Texas, United States
High school diploma
College of the Mainland - Texas City, TX
October 1997
SKILLS
Answering Phones Customer Service Oriented Customer Service Multi-Line Phone Multiple Phone Lines Closing Administrative Support Clerical Front Desk Office Experience Organizational Skills Receptionist Filing Order Entry Transcription Retail Sales Sales Associate Sales Floor Time Management Credit Card Leasing Budgeting Cashier Stocking Point of Sale POS System Marketing Merchandising Visual Merchandising Market Analysis Retail Marketing Retail Collections Customer Relations Human Resources Call Center Customer Service Leave of Absence Client Relations Calendar Management Buying/Procurement Purchasing Purchase Orders Inventory Control Scheduling Problem Solving Property Management Shipping and Receiving Forklift Landscaping Accounting Detail Oriented Excellent Verbal and Written Communication Skills Networking Lockout/Tagout Safety Procedures Schematics Pricing Writing Skills Microsoft Office Microsoft Outlook CERTIFICATIONS
Certified Merchandiser
Achieved certification in reading planograms and following schematics, following general safety protocol and learned the basics for visual merchandising as well.
TABC Certified
References
Melissa Triggs; Cypress, TX. 281-***-**** (9YS)
Lisa Chambley; Houston, TX. 832-***-**** (17YS)
Jason Lindsey; Houston, TX. 832-***-**** (24YS)
LANGUAGES
English - Fluent
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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